Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Pages: [1] 2 3 ... 5

Author Topic: HG612 - No DSL Light Or Connection  (Read 17134 times)

rustybob

  • Member
  • **
  • Posts: 36
HG612 - No DSL Light Or Connection
« on: October 08, 2016, 10:38:06 AM »
Hey guys, I'm after some help with my HG612.

I've just purchased the item from ebay in preparation for a switch to fibre and am planning on using it with an ASUS RT-AC68U router. Before switching, I thought I'd give it a go on my current, normal broadband connection to check everything was OK. Not sure what to call what I'm wanting to do, but basically I want to plug my phone line into the router, an ethernet cable to either port 1 or 2 and connect to the internet, which I'm hoping is possible?

I've unlock the unit and flashed it with the latest SP_08 webgui FW and all seems good as I can now access all it's settings. Next, I followed the kitz wiki pages (http://wiki.kitz.co.uk/index.php/Huawei_HG612_-_Basic) to configure the router however, it doesn't see a DSL signal? There's no DLS light on, it doesn't even flash then go out and, on the WAN status page, it shows as "DSL Synchronization Status - NoSignal"?

I'm therefore guessing either the device is defective (I've exchange a few emails with the person I bought it from who assures me it was working OK, albeit on a fibre connection without being unlocked), I'm missing something, doing something wrong or what I'm trying to do is not possible. The line works fine, and if I plug in my current router, the DSL light comes on immediately so I'm guessing the problem lies elsewhere?

If it helps, I can post some screen shots however, the settings are basically default following FW flash with changes as per the Wiki guide.

Thanks
« Last Edit: October 08, 2016, 10:59:48 AM by rustybob »
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #1 on: October 08, 2016, 11:33:39 AM »
Are you trying to use it on an ADSL connection or on a VDSL connection?
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #2 on: October 08, 2016, 11:41:20 AM »
ADSL
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #3 on: October 08, 2016, 11:42:37 AM »
Ok, I think you'll have to upload the screenshots rather than me guessing. It should be fine though ;)
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #4 on: October 08, 2016, 12:24:35 PM »
Here you go..... I've only added the status and basic pages as there's no changes on the others.

Thanks for your help.

[attachment deleted by admin]

[attachment deleted by admin]
« Last Edit: October 08, 2016, 12:29:35 PM by rustybob »
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #5 on: October 08, 2016, 01:07:12 PM »
On (6) you're forcing ADSL2 only. Tick all
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #6 on: October 08, 2016, 01:19:02 PM »
Quote
On (6) you're forcing ADSL2 only. Tick all

I'm fairly sure I've tried that already but I'll give it another go.

Should it recognise the line immediately? I've read a couple of post where people have tried to do similar, had no connection. Left it a while and the lights come on.
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #7 on: October 08, 2016, 01:41:01 PM »
As far as I'm aware the document you are using is not entirely correct, and is not supposed to give a foolproof working setup. It's more an explanatory guide to the available options.
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #8 on: October 08, 2016, 01:54:43 PM »
Still no joy, tried the 'all' option and had it plugged in for around 20 minutes with no light  :comp:

Quote
As far as I'm aware the document you are using is not entirely correct, and is not supposed to give a foolproof working setup. It's more an explanatory guide to the available options.

Any other suggestions or, is it case of 'playing' with the options to see if I can get it to work?

TBH, it's not a big problem, as long as the HG612 itself is OK. Hopefully, there's not a fault and, when I move to fibre, all will be good.
« Last Edit: October 08, 2016, 01:58:37 PM by rustybob »
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #9 on: October 08, 2016, 02:03:46 PM »
On (10) I think you need to supply DNS servers
Logged

Dray

  • Kitizen
  • ****
  • Posts: 2361
Re: HG612 - No DSL Light Or Connection
« Reply #10 on: October 08, 2016, 02:05:13 PM »
On (7) you could try changing the encapsulation mode to LLC
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #11 on: October 08, 2016, 02:11:10 PM »
Quote
On (10) I think you need to supply DNS servers

I did wonder that, on my existing router they pre populate so I'll lift them from there and give it a go.

Thanks  ;)
Logged

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #12 on: October 08, 2016, 03:38:30 PM »
Right, I'm giving up  :wall: :wall: :wall:

I've tried every combination of settings possible and the green DSL light won't come on. The unit's either defective or simply won't work with the existing connections.
Logged

roseway

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 43603
  • Penguins CAN fly
    • DSLstats
Re: HG612 - No DSL Light Or Connection
« Reply #13 on: October 08, 2016, 03:42:26 PM »
Either the HG612 is defective or the cable linking the modem to the phone socket is making bad contact or is defective.
Logged
  Eric

rustybob

  • Member
  • **
  • Posts: 36
Re: HG612 - No DSL Light Or Connection
« Reply #14 on: October 08, 2016, 03:50:25 PM »
Well, I've tried a second rj11 cable and both this and the original work fine with my existing router, but not with the HG612.

I'm guessing this suggests the cabling is fine and the fault lies with the HG612  >:(

Irrespective of HG612 settings, should the DSL light come on when the cable's connected and is there anything I can do to test the unit?
Logged
Pages: [1] 2 3 ... 5
« previous next »
 

anything