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Author Topic: help files gone awol  (Read 11648 times)

tuftedduck

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help files gone awol
« on: April 13, 2008, 10:21:44 AM »

I wonder if someone could solve a little problem which, although not serious, is bugging me a bit.

Am running XP SP2, and this problem has arisen since I installed a new motherboard, processor and ram although I don't know if that and the problem are connected.

All help files from all applications have gone missing, and that includes the Windows help and support centre.

When I click on "help" anywhere, and in any program, I get the error report "Windows HTML Help Exchange has encountered a problem and needs to close". When I click on the "further detail" button, all that is in there is "Application hh.exe"

Would be grateful if anyone could shed some light on this annoyance.
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Floydoid

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Re: help files gone awol
« Reply #1 on: April 13, 2008, 11:10:42 AM »

Did you reinstall windows after fitting the new mobo?
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tuftedduck

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Re: help files gone awol
« Reply #2 on: April 13, 2008, 11:16:06 AM »

Yes, along with SP2............then went online and got all the hotfixes and patches that I had lost.

I also notice that the guy who did the rebuild has installed Internet Explore 7, which I did not want.

I have done a search, since posting above, of my XP installation disc but hh.exe appears to be not on that disc.

Sorry, bad manners on my part not to say thank you for the response.  :-[  Thank you.
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Floydoid

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Re: help files gone awol
« Reply #3 on: April 13, 2008, 11:20:23 AM »

Hmmm, dunno what to suggest next, apart from running a system file check.

Start / run, type in sfc /scannow
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tuftedduck

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Re: help files gone awol
« Reply #4 on: April 13, 2008, 11:24:26 AM »

Okay, will try that and see what happens.

Ta again.
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UncleUB

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Re: help files gone awol
« Reply #5 on: April 13, 2008, 11:28:29 AM »

Tufted,if you 'Google' hh.exe missing,there are quite a few help sites come up which might shed some light on your problem.
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Floydoid

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Re: help files gone awol
« Reply #6 on: April 13, 2008, 11:37:52 AM »

Run SFC first, and go make a cup of tea, it could take some time.
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tuftedduck

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Re: help files gone awol
« Reply #7 on: April 13, 2008, 01:08:25 PM »

@ floydoid........well, sfc /scannow whirred away for a while, but alas to no avail as it kept asking, nay demanding, from time to time  that I put a disc into drive F. The installation disc was in drive F, but that apparently was not sufficient. Maybe I need to make a slipstreamed XP/SP2 disc and try that.
However, that will for later, after I have finished important works such as the three word story etc.

@ UnkyUB, thanks for you imput. I did indeed do a google and there are, as you say, lots of refs. to hh.exe, but I could not find a source from which to download it.  :'(

Will try with a slipstream disc, and in the meantime will do a quick checkdisc.

All this for something that I never use, but as I mean to hand this machine onto one of my grandaughters, I thought that at least I could pass on a fully functioning one.
C' est la vie, as scottiesmum may say. 
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Floydoid

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Re: help files gone awol
« Reply #8 on: April 13, 2008, 01:18:29 PM »

Tufted, I've zipped up hh.exe (I'm on XP-SP2) and uploaded it for you... it would appear to live in the c:\windows folder.

http://www.fileden.com/files/2007/3/17/896553/hh.zip
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"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." - Douglas Adams, Mostly Harmless

tuftedduck

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Re: help files gone awol
« Reply #9 on: April 13, 2008, 02:15:48 PM »

Floydoid, thank you for your time and trouble.................will do the needful with that file and see how we go.
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Floydoid

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Re: help files gone awol
« Reply #10 on: April 13, 2008, 02:18:44 PM »

Let us know how you get on mate, tho it is a bit like the visually impaired leading the blind at the moment.

BTW, it's no trouble, and only took 2 minutes to do. :)
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"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." - Douglas Adams, Mostly Harmless

tuftedduck

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Re: help files gone awol
« Reply #11 on: April 13, 2008, 03:01:17 PM »

Well, the plot thickens.

hh.exe, thanks to floydoid, is now where it should be, and.................situation still the same.

A bit of googling leads me to believe that the problem is a corrupt HHctrl.ocx file, which appears to be something linked to ActiveX controls in IE7.

Will off and see if we can cure that.
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Floydoid

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Re: help files gone awol
« Reply #12 on: April 13, 2008, 03:30:49 PM »

That file lives in c:\windows\system32... here you go:

http://www.fileden.com/files/2007/3/17/896553/hhctrl.zip
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"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." - Douglas Adams, Mostly Harmless

tuftedduck

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Re: help files gone awol
« Reply #13 on: April 13, 2008, 04:42:26 PM »

Thanks again, floydoid, for your efforts and time.................that new file you kindly gave is now in place, but the problem is not resolved.

Will do some more googling. (Tomorrow, had enough today)

Thanks again.
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Floydoid

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Re: help files gone awol
« Reply #14 on: April 13, 2008, 04:45:31 PM »

You're welcome... anything else you need, just whistle. :)
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"A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools." - Douglas Adams, Mostly Harmless
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