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[MaximusPrime]

Engineer came out & did a DLM reset, getting the highest speeds I've ever got

I'll have to wait & see if speeds remain high & connection remains stable:


   Downstream   Upstream
Line Coding (Trellis)   On   On
SNR Margin (dB)   6.8   6.4
Attenuation (dB)   35.5   0.0
Output Power (dBm)   9.8   10.5
Attainable Rate (Kbps)   11890   1293
Rate (Kbps)   9647   1293

[MaximusPrime]

Looks like some1 took a baseball bat to my SNR graph 

[burakkucat]

That circuit is seriously defective . . . but I cannot see the cause. 

There is nothing obvious in the Hlog and QLN plots to indicate a physical problem with the MPF. 

[MaximusPrime]

@burakkucat,

I've came to the end of the road with this. OR don't have the ability or appetite to fix my line.

In your opinion would a drop to ADSL do any good? Other guys here said it wouldn't because the line is decrepit

I'm going to start looking for satellite alternatives because I'm through with this nonsense

[burakkucat]

In your opinion would a drop to ADSL do any good?

It would be difficult to make a viable suggestion. At present, all we know is that the D-side segment of the circuit is defective. To revert back to a G.992.X service would re-add the E-side into the MPF.

Other guys here said it wouldn't because the line is decrepit

Without having physical access to the pair and then performing various tests it would be difficult to say . . . but the above statement does seem to be the case.

I'm going to start looking for satellite alternatives because I'm through with this nonsense

Before looking at a satellite based service, I would urge you to consider migrating to Andrews and Arnold on a monthly contract and ask them to get the circuit fixed such that a G.993.2 based service is viable.

[MaximusPrime]

@burakkucat,

how could they fix the line? OR owns the line & it is the problem, any ISP I move to that uses the line will have this problem

Satellite if available would remove the line...

[burakkucat]

A&A would recognise the defects and continue to put pressure on Openreach to fix the circuit, unlike other ISPs/CPs who would just admit defeat and give up.

A&A have stated that they would take over a service, even when the underlying circuit is faulty and have pledged a money-back guarantee if they should fail. To date, there have been no reported cases where they've paid out.

Please research A&A and, perhaps, also ask Weaver for his opinion on their claims & abilities . . . 

[tbailey2]

@burakkucat,
I've came to the end of the road with this. OR don't have the ability or appetite to fix my line.

On the offchance it might work, I had a similar but less pronounced problem a while back on my line which was intermittently dropping and the SNRM flying around. Moving to the master socket seemed to help so changed all the plates except for the master socket itself.  After a while it happened again though. So back to the master and by pure chance, I poked a finger through the hole in the plate and waggled the spare pairs (I have a few) about - instant disconnect. Took the plate off and one leg of the active pair came adrift from the IDC in the process. Remade and all has been fine since.

[MaximusPrime]

@burakkucat,

thanks for the advice, I've put a load of pressure on OR, had about 10 call outs to no avail, my line is as bad now as it ever has been

@tbailey2,

I believe the problem is in the 2.8km underground cable, OR couldn't be bothered fixing it imo

[Alex Atkin UK]

As I understand it, A&A pay for a higher grade service guarantee with Openreach which is why they have more pull when it comes to getting things fixed.

[Weaver]

AA have a "fix your line within one month" scheme. They actively solicit new customers with nightmare problems and have a reputation for pestering BT to get things resolved. When I've had recent line faults they have reviewed internally progress every day and kept on at BT.

If you went to them, you should get rid of extensions and try running without telephones on that line. You should pay your POTS line rental to them instead of to someone else e.g. BT so that there can be no buck-passing over faults.

AA don't do PSTN, they offer optional VoIP and will port you phone number if you wish.

They also resell an optional 'enhanced care' BT prioritised maintenance service (debate about what BT call it) discussed in an earlier thread. This is where BT should prioritise your fault and supposedly have a shorter time-to-fix. I use this on some of my lines.

[MaximusPrime]

Past 7 days I've had no problem with my connection

2 rounds of road works were done recently on the D side & 1 on the E side of my line

The Telephone ducts on the E side were exposed

Could the duct have been damaged & when it rains the rain enters the duct & disrupts the fiber cable?

[NEXUS2345]

Fibres should be shielded anyway. Nevermind that, water cannot affect fibre cables as they use light with total internal reflection, not electrical signals.

[Ronski]

If your problem returns why not take out a new line through A&A, then once up and running cancel your existing line, that way you get a different line, hopefully without issues and if you do you have A&A backup to get it fixed.

[MaximusPrime]

@NEXUS2345,

if the water made the cable sway would it cause drop outs?

@Ronski,

Openreach aren't going to replace the cable for any1. If my VDSL continues to drop out I'll drop to ADSL, if it continues to disconnect then satellite