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[lockdown]

Hello,

I have a Plusnet Hub One  (BT HH5A) with an 80/20 line. I'm experiencing random reconnections with the following types of entries in the WAN log:

(1304868.460000) WAN operating mode is VDSL
(1304868.460000) Last WAN operating mode was VDSL
(1304866.010000) PPP IPCP Receive Configuration ACK
(1304866.010000) PPP IPCP Send Configuration Request
(1304866.000000) PPP IPCP Receive Configuration NAK
(1304866.000000) PPP IPCP Send Configuration ACK
(1304866.000000) PPP IPCP Receive Configuration Request
(1304865.680000) PPP IPCP Send Configuration Request
(1304863.440000) PPPoE is up -​ Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.0dB, Up=15.3dB
(1304863.430000) CHAP authentication successful
(1304863.220000) CHAP Receive Challenge
(1304863.220000) Starting CHAP authentication with peer
(1304863.220000) PPP LCP Receive Configuration ACK
(1304863.220000) PPP LCP Send Configuration ACK
(1304863.220000) PPP LCP Send Configuration Request
(1304863.220000) PPP LCP Receive Configuration Request
(1304862.390000) CHAP Receive Challenge
(1304862.390000) Starting CHAP authentication with peer
(1304862.390000) PPP LCP Receive Configuration ACK
(1304862.390000) PPP LCP Send Configuration Request
(1304862.390000) PPP LCP Receive Configuration Reject
(1304862.380000) PPP LCP Send Configuration ACK
(1304862.380000) PPP LCP Receive Configuration Request
(1304862.380000) PPP LCP Send Configuration Request
(1304763.830000) PTM over DSL is up
(1304731.250000) PTM over DSL is down after 7265 minutes uptime
(1304731.250000) PPPoE is down after 7263 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
(1304727.290000) PPP LCP Send Termination Request [User request]

5 days before experienced the same issue and the line synced as:
Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.3dB, Up=15.4dB

1 day before the above the same issue and the line synced as:
Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.1dB, Up=15.3dB

4 days before above the above the same issue and the line synced as:
Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.6dB, Up=15.3dB

The Hub One stats are as below:

Data rate:   19999 / 79995
Maximum data rate:   28899 / 94757
Noise margin:   15.3 / 10.0
Line attenuation:   8.3 / 9.0
Signal attenuation:   8.2 / 9.0
Modulation:   G.993.2 Annex B
Software variant:   AA
Boot loader:   1.0.0

Currently on gateway pcl-ag02. Plusnet portal is reporting that the estimated and current line speed both as 80Mb although the exchange and telephone number are wrong (old number and exchange listed) - line has been active for 16 days at new address.

speedtest.btwholesale.com reports:

Download speed achieved during the test was - 74.22 Mbps For your connection, the acceptable range of speeds is 40 Mbps-77.43 Mbps .Additional Information: IP Profile for your line is - 77.43 Mbps

Upload speed achieved during the test was - 15.38Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps

There is a lot of chatter about this specific problem going away with a new modem/router. If the consensus is the same here now then I'll look to purchase a combined VDSL modem router to replace it, I'm on a Huawei cab so any recommendations for a modem/router with full 802.11n/ac and G.INP support I will go down that route. Also - does my line profile etc look right?

Any insight or help would be much appreciated

[burakkucat]

Welcome to the Kitz forum. 

As you appreciate, the Plusnet Hub One is just a re-badged BT HH5 and regardless of what name it is given, the general consensus is that it is currently a waste of space and electricity.

Essentially, you are very close to the PCP & its fibre twin cabinet and have significant "head room" in the two SNRM values. Anything less than the full 80/20 DS/US synchronisation speed would have me checking for potential infrastructure problems.

With regards to potential different "one box" CPEs, there is a ten page forum thread, Combined VDSL2 Modem Routers, that I would recommend you first review.

[lockdown]

Thank you, good to be here!

What type of infrastructure problems are you referring to and in which order should I check them? I've got a SSFP Infinity Master Socket and no extensions or anything else plugged in anywhere in the house.as a start...

Thanks for the link - I will digest that!

Sent from my Nexus 5X using Tapatalk

[burakkucat]

What type of infrastructure problems are you referring to and in which order should I check them? I've got a SSFP Infinity Master Socket and no extensions or anything else plugged in anywhere in the house.

There appears to be a slight misunderstanding, possibly due to my lack of clarity in the posting . . .

You are achieving the maximum synchronisation speed for the product that you have purchased and there is a healthy "head room" in the SNRM values. There is no evidence of any infrastructure problem and from your description, above, the internal wiring is optimal. 

[Starman]

Reads like standard behavior on the part of the HH5A - random unexplained reboots.

[tommy45]

Reads like standard behavior on the part of the HH5A - random unexplained reboots.

yes and no, when i was with PN i used the ECI and HG612 modems with my own router, and the PPPOE session to their Gateway would randomly end without any warning or any maintenance work being documented , i think 3 weeks on the same gateway was a record with PN for me , i usually would end up on a gateway that had peak time issues,

With zen same line same fttc product, pppoe session has been 30 days + at any time

[Starman]

Well I only ever had those random disconnects when I was with BT and using the HH5A. When I moved back to the HG612 these disappeared. Moved to PN 18 months ago had no issues and my line only dropped recently due to power cuts.

[lockdown]

Thanks everyone for the feedback.

I stupidly threw my HG612 out when the Hub One arrived, really regretting that now but would still ideally revert to one box at this point so will look at purchasing a combined box that ideally works with providing stats and report back!

Thank again

Sent from my Nexus 5X using Tapatalk

[lockdown]

Here's the results of the GEA line test anyway:



All seems OK right?

Thanks for looking

[burakkucat]

All seems OK right?

Yes, a perfect result.

[lockdown]

Yes, a perfect result.

Thanks for confirming.

[burakkucat]

Thanks for confirming.

You are welcome.