Doesn't seem like much has changed in the last four years regarding these types of problems, hopefully this new form will bring about changes.
PS. Am I your favourite forum member for making the suggestion
Regarding 'change' within Openreach.
Since the recent appointment of Clive Selley to CEO, things are changing .......... rapidly and for the better. I've been at BT now waaaay long enough to have heard all the usual sh1t that comes with a new CEO .... how "Exciting" the journey will be, how if we all "Get on board" the EU will have a marvellous "Experience". Sh1t, sh1t and more sh1t.
However, whenever someone at my level had the audacity to say those above were getting it wrong, we were targeted as being bad for the business touting their favourite buzz-word ........... "Negativity".
Well, Mr Selley (Who started at BT 25+yrs ago as an engineer), appears to be listening to us now. Not just the usual lip-service and forget about it ..... in the short space of time he has been in the chair, massive sea-changes have taken place !! Ownership of high repeat-reports by the managers is one of them, they have to go on daily conference calls explaining what is being done and they are getting their ar5es kicked severely if progress isn't being made.
But for me, the very latest change ..... only announced this last week ...... is how we are moving back to team-based measures. Not the micro-managed individual stats that were tearing the company apart by different departments loathe to co-operate as it would harm their 'dashboard' (Stats on a page) as it's called.
The upper echelon have stated just today in a voicemail to all engineers, "We got it wrong, we were micro-managing and productivity biased" (or words to that effect) ............ I have never, ever heard this level of management say this before about something as huge as what this is. I suppose you have to work in the company to understand the impact of it all ??.
So, CEO's come and CEO's go ...... all have a new broom with which to sweep, but I haven't felt as good about a CEO since the days of Ian Vallance.
Hopefully all good news for you guys.