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[matt12321]

Is it acceptable to remove the bridge tap and re-cover the existing wire, or would it need to be jointed to new cable?

[burakkucat]

At the point where the current NTE5/A is situated I would remove the excess length external drop-cable, thus removing the bridging tap. Then I would connect CW1308 specification cable onto the end of the drop-cable via a BT80 and run the new length of CW1308 specification cable to wherever you would like the new NTE5/A to be located.

[matt12321]

Is there a good or bad way to turn off the modem when the Engineer arrives so as not to cock up the DLM?

I read stuf before about unplugging the cable vs power off etc.

[burakkucat]

Power off the modem, then remove the patch cable connecting it to the filter. 

[William Grimsley]

Make sure the modem is off if you want to make sure nothing untoward happens.

[matt12321]

Master socket relocated - things seem to have improved. I seem to be maxing out my profile on the down, how do I force a profile reset?

[Dray]

Try a reboot of the router but not the modem

[matt12321]

Rebooted the HH5, doesn't seem to have changed anything.

I'm reasonably happy with my DS speed, was just expecting a bit more of an improvement in the US.

Do the rest of the stats look ok now? I've looked through the graphs but not really sure what I'm looking for.

[William Grimsley]

Line looks quite unstable, lots of undulations/spikes in the SNR Margin especially on Downstream but I'll monitor it and see what happens.

[Dray]

What's been done? Has the bridge tap been removed?

Do you have a new master socket?

[matt12321]

Yes the drop wire was cut and terminated into a BT80 - then internal cable run to a VDSL master socket next to the modem.

[Dray]

Is there anything else connected to the phone line?

[matt12321]

Cordless phone and alarm.

Both connected to the master socket - although I didn't have a two way splitter so the alarm runs into the DSL side socket of a ADSL filter and the phone in the phone side.

[Dray]

I think you should try disconnecting those and see if the stability improves on mydslstats

[matt12321]

Those have been unplugged for the last 20 minutes but seems to make no difference.

There's been a massive increase in FEC errors since the work was done, but the internet seems no different to use than before (just slightly faster)