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Author Topic: New HG612 - good and bad news!  (Read 19135 times)

matt12321

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Re: New HG612 - good and bad news!
« Reply #15 on: June 29, 2016, 10:54:00 AM »

It is, but the wiring is a bit odd.

The main BT wire runs into the garage loft (where a master socket is tapped into the line) and then it carries on to a very old BT junction box on the outside of the house but it's terminated there.

I'd like to get BT out to check but they always threaten charges etc.

It was like this when I moved in, I just replaced the faceplate with the latest version.
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Dray

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Re: New HG612 - good and bad news!
« Reply #16 on: June 29, 2016, 12:30:36 PM »

So there's a bridge tap. That's bad.
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matt12321

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Re: New HG612 - good and bad news!
« Reply #17 on: June 29, 2016, 05:55:24 PM »

Will BT sort that for free, or will they say it's my issue do you know?
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matt12321

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Re: New HG612 - good and bad news!
« Reply #18 on: June 29, 2016, 06:02:58 PM »

This is what I found when I moved in!



I've since changed the faceplate and cable tied it together so it's not all exposed!
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William Grimsley

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Re: New HG612 - good and bad news!
« Reply #19 on: June 29, 2016, 06:05:45 PM »

If the fault is found outside of the premises (in Openreach's network) then there will be no charge.
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matt12321

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Re: New HG612 - good and bad news!
« Reply #20 on: June 29, 2016, 06:10:49 PM »

But if the faults are due to the obviously dodgy looking 'master' socket above?

I'm within my BTW speed parameters, there's no quiet line issues from their tests, so they think I have no issues.
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William Grimsley

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Re: New HG612 - good and bad news!
« Reply #21 on: June 29, 2016, 06:16:48 PM »

If you've made amendments to the master socket then yes they are within their "apparent" right to charge you, stupid as it is...

Unfortunately, as your line speed is within the estimate then there's not really much you can do to increase your speed accept trying to do it yourself...
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matt12321

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Re: New HG612 - good and bad news!
« Reply #22 on: June 29, 2016, 06:17:30 PM »

They're on mydslwebstats
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matt12321

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Re: New HG612 - good and bad news!
« Reply #23 on: June 30, 2016, 12:57:00 PM »

I noticed my line did a re-sync an hour ago, attenuation seems the same but SNRM dB seems much lower and sync speeds have jumped (particularly upload).

DLM resetting??
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machine

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Re: New HG612 - good and bad news!
« Reply #24 on: June 30, 2016, 01:21:22 PM »

Looking at the back of that NTE are there two wires terminated to each screw A and B?
It looks like two drop 11 cables are terminated.

Also how many extensions are connected to the IDC blocks on the front of the socket?
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matt12321

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Re: New HG612 - good and bad news!
« Reply #25 on: June 30, 2016, 01:41:01 PM »

Now into the master socket main plug on the face there's an extension lead that runs to a splitter near my DECT base station and alarm panel.

The modem is plugged into the DSL socket on the faceplate via a 5m RJ11 cable: https://www.amazon.co.uk/MCL-RJ11-Cable-ADSL-Lines/dp/B001DA34XG?ie=UTF8&ref_=pe_385721_37986871_TE_item

Cable has to be that long as the socket is in the garage loft.
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Dray

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Re: New HG612 - good and bad news!
« Reply #26 on: June 30, 2016, 01:47:11 PM »

Do you still have the bridge tap on the back of the master socket though, where the BT line coninues after the master socket to some unknown destination?
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matt12321

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Re: New HG612 - good and bad news!
« Reply #27 on: June 30, 2016, 01:48:49 PM »

Yes although I've booked a local telecoms engineer to come and fix it - as I know where the cable goes to, and it's not used anymore there (my porch).
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William Grimsley

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Re: New HG612 - good and bad news!
« Reply #28 on: June 30, 2016, 02:41:59 PM »

The line looks really messed up now, the SNR Margin is too low.
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machine

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Re: New HG612 - good and bad news!
« Reply #29 on: June 30, 2016, 03:00:37 PM »

You could get the engineer to move the NTE on some new internal cable and relocate it next to your modem and phone :)
« Last Edit: June 30, 2016, 03:02:40 PM by machine »
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