Hi,
My DSL is with Andrews and Arnold, but i couldn't give them our line without losing our inbound phone number, so Pulse 8 have that at the moment. Now's my chance to see how a fault gets handled. I'm away from home and in the office, and just after 10:30 I got a text from A&A reporting my line down. A quick ping confirms it's not come back. Onto Clueless.aa.net.uk to see what I can find out. Sync Status check says not in sync. Copper line test reports a fault "BT Test xDSL Copper Test:Fail Line test failed report fault to OR.fail Line test failed report fault to OR. T108:FAULT - Dis In Network"
Unfortunately that's as far as I can take it with A&A, so onto Pulse 8 and passed on my findings. Also dropped them an email, and I've had a response back confirming the fault is being logged with Openreach.
We'll see how it goes from here. At least A&A's systems enabled the fault to get picked up and logged fairly quickly.