Frustrated with the constant price hikes of BT. My 3rd in 18 months.
1 - My line rental is increasing by £1 again. £18.99 just to be connected. The % hike has gone up greatly in the last few years. Especially the last two. £19 for no "perceived" value.
2 - Broadband & calls are set to increase by £3. Seriously unacceptable because I don't use the house phone. It's 2016 & because smartphone. Calls are free. iPhone with the help of inclusive unlimited minutes, FaceTime & whatsapp service all my needs. Contracts for mobile phones are data based.
I'm on the highest package and they've offered me nothing for three pounds. The speed for their highest paying customers receive no speed increase. But if you're paying for a tier below you get an increase from 30's to 52mb. BT want bragging rights for fastest "standard" fibre (ie people who don't require the throughput) and basically these customers would not use it to capacity frequently enough otherwise warrant being on a faster package.
I'm in the same boat. Phoned them up and they offered me Infinity 2 (what I'm on currently) for £28.50 instead of the £29.50 that I'm currently paying. Curiously, they called it a "£4 discount". When I queried the obvious discrepancy, they said their price is going up by £3 very soon!
I'm with you - really annoyed about the whole situation. What am I getting for an extra £4 a month? I understand that line rental pays for the upkeep of the infrastructure but this constant price hike is a bit too much to take, especially when a lot of other providers are able to offer it for a lot lesser. Plus where are the higher speeds? The newer technologies? IPv6? Fibre to the home? They have
nothing new to offer.
I'm moving as well. Trying to find a good provider to move to. I don't want their free wifi, cloud storage, BT Sport and what not. Plus I have zero requirement for a land line and calls; I don't even have a phone plugged into my line anymore.
The SSE offer is very tempting at £21 a month, but I'm sure it's going to come with a lot of compromises. They appear (at least on paper) to apply some aggressive traffic management policies using deep packet inspection technologies. On the other end of the scale, there's Zen at £30 plus line rental at £17 on a 12 month contract (which actually is less than what I'm paying BT right now).
EE claims to not do any traffic management on their fibre products but they have some silly blanket restrictions like blocking port 25 to "block spam" which I don't like.
Plusnet sounds like a decent alternative but they traffic manage as well.