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[renluop]

.....
If you are located in the Surrey hills, to the south east of Guildford, I am sure that Walter would be willing to trundle the wheelbarrow around to your location and initiate a comprehensive infrastructure review & circuit monitoring session.

Is he still about? I looked at his record: he hasn't posted here since February. Do hope he's OK!

[MaximusPrime]

Rained this morning, no cut out

Could the disconnections have been caused by DLM getting used to the new line?

Edit: cut out again but it stopped raining

[William Grimsley]

Nope, your line is still dropping out more than what DLM would induce. I really don't know what to say now, I think you're going to have to either put with the service or go back to ADSL, I'd choose the latter.

[MaximusPrime]

@William Grimsley,

as I said, I had ADSL & it cut out too

[William Grimsley]

Right, ok I best not try and discuss that with you then, countless times I've said that you're paying for a more expensive service for no noticeable gain in speed, I really wouldn't have bought FTTC with those line estimates either.

[Dray]

It's an odd suggestion to go back to ADSL. With FTTC you know any phone line fault is between you and the cabinet so should be a relatively easy fix.

[William Grimsley]

I knew that...

But, by the sounds of it, there looks like there's no way of fixing this fault, as you can probably identify by the thread length...

[Dray]

I don't think the thread length is related to the number of Openreach visits, is it?

[MaximusPrime]

@Dray,

there's only been 1 Openreach visit since the thread started. I've had 5 call outs but only 2 where works been done.

Testing the line with my HHB5 at the moment

[Dray]

As you know, the only way to get this fixed is by an Openreach visit. I imagine you're trying to gain enough knowledge to advise the technician what action to take - that could work or have the opposite effect. For my problems, the best approach, the one that worked, was friendly chat but in deference to his greater expertise.

[MaximusPrime]

@Dray,

at this point I feel like giving up on it, the current problem could be major or it could be small

I'd revert back to ADSL but I could run into the same problem again

[William Grimsley]

Hmm, I applaude you for continuing with this to try and get it sorted, but there has to be a time where you do have to potentially give up on something. Why not contact your ISP and see if they could do a good deal on FTTC if not ADSL.

[Black Sheep]

As you know, the only way to get this fixed is by an Openreach visit. I imagine you're trying to gain enough knowledge to advise the technician what action to take - that could work or have the opposite effect. For my problems, the best approach, the one that worked, was friendly chat but in deference to his greater expertise.

Ha ha ...... he knows ^^^^. 

[MaximusPrime]

Another Engineer coming tomorrow,

Last 2 BT Retail Customer support agents said "PPPoE connection is down" - what does this mean?

[burakkucat]

"PPPoE connection is down" - what does this mean?

Keeping things at a very basic level, there are two fundamental components of a G.993.2 (VDSL2) based Internet service. The first is maintaining the DSLAM and the modem in a synchronised state. The second is achieving and maintaining a Point-to-Point Protocol over Ethernet session with the CP providing your Internet service. It is the latter which was observed to be "down" or "absent".

Having looked at your circuit's recent behaviour (via MDWS) I have (very tentatively and without any hard & fast real, physical evidence) come to the conclusion that there is a defective connection (joint) somewhere in the circuit. Such a defect will account for the numerous resynchronisation events we have witnessed and whenever such an event occurs the PPPoE session will, ipso facto, also be lost. (If I was tasked to fault-find and then fix your circuit, I would find that evidence of multiple resynchronisation events to be most useful knowledge . . . As shown by the blue trace in the second image I have attached, below.)