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[William Grimsley]

If you told the CEO of Openreach what you'd like replaced, I'm sure this will passed to the relevant Openreach engineer.

[j0hn]

If you told the CEO of Openreach what you'd like replaced, I'm sure this will passed to the relevant Openreach engineer.

was that sarcasm? I do hope so.
i don't think OR spend the millions they do training staff to just override their professional  diagnosis because an end user emailed the CEO what they think is wrong. I'm pretty sure if it worked that way the CEO would be spending most of his day answering emails.

[MaximusPrime]

I get the feeling they'll do anything not to replace the line.

For the past few months each time I experienced cut outs I was told the problem was "at the Exchange" but I didn't believe it.

[MaximusPrime]

Are there different types of cables? Is there a telephone cable equivalent of Cat7 ethernet cable?

[William Grimsley]

Not sarcasm, we emailed the CEO of Openreach about the issues we've had with our line (I tell you it was a very long email) and within a week all the line had been replaced up the lane.

[MaximusPrime]

@William Grimsley,

if my line isn't fixed this time, I think I will have no option but to email him also

[NewtronStar]

I get the feeling they'll do anything not to replace the line.

For the past few months each time I experienced cut outs I was told the problem was "at the Exchange" but I didn't believe it.

Max the fault may not be on the dropwire itself it could be a joint on the pairs is failing near the top of the pole were the distribution box resides or an underground joint is exposed to water ingress or even where the dropwire enters the end-users premises.

That is three scenario's I can think of at the moment unless other members can see another situation I have missed.

[MaximusPrime]

@NewtronStar,

a senior OR Engineer stripped back the ends of the drop wire that crosses the road & checked the joints.

He said the underground cable from the 2nd pole into my house could be the problem.

Do you know if OR have EMI shielded cables? If I need cables replaced I'd prefer they were shielded

[NewtronStar]

He said the underground cable from the 2nd pole into my house could be the problem.
Do you know if OR have EMI shielded cables? If I need cables replaced I'd prefer they were shielded

There should be two pairs from PCP cabinet to your Premises if the current pair has become volatile they can test the second pair and if this pair looks much better than the current pair then a Pair Swap seems the best & cheapest route to go down.

[William Grimsley]

MaximusPrime, what speed did you get on ADSL, I seriously wouldn't have bought fibre for a 6 Mbps connection...

[MaximusPrime]

@NewtronStar,

The senior OR engineer did a d-side swap already, I believe there is only 1 pair from the distribution point into my home

@William Grimsley,

I got a 2.6mb it then went down to 2Mb from ADSL & the connection became really unstable. I used to get 8.3Mb on my fibre connection until recently

[NewtronStar]

@NewtronStar,

The senior OR engineer did a d-side swap already, I believe there is only 1 pair from the distribution point into my home

So are saying you have a single pair from the distribution pole and have 2 pairs underground all the way to the PCP cabinet ? 

[MaximusPrime]

@NewtronStar,

I am unsure if there are 1 or 2 pairs between the distribution point & the PCP but I was with the Senior Engineer while he was working & I only noticed 1 pair coming into the main socket in my home & he did not mention a second pair that he could switch the socket to

The line under my home was installed 34 years ago so the standards then may have been different

[William Grimsley]

I seriously would've stayed with ADSL and demanded your line was renewed.

[MaximusPrime]

@William Grimsley,

1 of the reasons I chose Fibre was because they send an Engineer to install it, I was facing problems with my ADSL so I thought they would have fixed the line

They also give you a HHB5 & I needed a new router. I ended up having to buy my own router in the end to get decent speed