I used to have a very quite line
then I upgraded to 40Mb John Lewis BB (AKA Plusnet) and I was quite happy with the result see pic 8 June 15.
About 2 months ago I started hearing noise on the line (Voice) really annoying as well!! sounds like tearing paper with occasional Cat scratching thrown in for good measure.
Phoned JL tech dept (Plusnet) complained about it (Making sure that the noise was really bad so they could hear it as well
phoned between each visit ... yes can you hear it too!!
1st visit swap pair (no I said it's a voice issue) still hearing noise can you?
2nd visit plays with top of pole.... no change
3rd visit no noise found!!!
4th visit can't do anything cos neigbours wire hanging too low!! although plusnet found a copper joint impairment!
5th visit changed overhead wire to pole (
wire was old style 2 core black sheath and been hit by lightning, frayed, repaired, relocated etc) tested new wire measured -55db on his tester with green lights across all tests. As he's putting his tools in the van, we run a quite line test, oh dear right at the end .... the noise came back! his face was a picture!, plugged his unit in, you can hear the noise and the line measured perfect!!!!!
6th visit today came in from work, did quite line test, no noise, looked at Fritz box stats no crc errors. But what caught my eye was available broadband speeds gone up by 10Mb!
have attached pics showing progress to date.
Well done Plusnet tech for keeping with it, as even their tests did not show any problem!
Realised wrong pic