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Author Topic: Plusnet refusing to send openreach out  (Read 26826 times)

Busa

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Re: Plusnet refusing to send openreach out
« Reply #45 on: April 27, 2016, 12:27:25 PM »
Further update, I had a call yesterday from one of Plusnets Complaints Advisors who has now been assigned to my case.

I've been advised by said advisor "Openreach are ready to send out an engineer", just waiting on the arrangements for this now but hopefully we are heading in the right direction.

I can but dream ..........  ;)
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Chrysalis

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Re: Plusnet refusing to send openreach out
« Reply #46 on: April 27, 2016, 12:28:40 PM »
:)
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #47 on: April 27, 2016, 08:24:34 PM »
Openreach booked for tomorrow morning again.

Fingers crossed I get someone decent who will actually fix this for me, or at the very least put it back the way it was!
« Last Edit: April 27, 2016, 08:29:25 PM by Busa »
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Chrysalis

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Re: Plusnet refusing to send openreach out
« Reply #48 on: April 28, 2016, 05:06:50 AM »
given its escalated I expect its a speed boost engineer, they tend to be much more willing to do some work.
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #49 on: April 28, 2016, 01:16:27 PM »
Well Openreach have been and gone again, guess what?

Yup my download speed has dropped a further 2Mbps and the guy claims I can't get any more even though I had more before he started!!!!  >:( >:( >:(

Forgot to add I've also had this same guy a few times in the past and he is very quick to state he can't guarantee getting my speed back and telling me this is the very best possible when it blatantly is not. I tried explaining and showing him all of the evidence showing I had 10Mbps more 2.1./2 weeks ago but you just get the glazed look and "well I have no idea what the last guy has done".

Unbelievable!  ::)
« Last Edit: April 28, 2016, 02:07:30 PM by Busa »
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Chrysalis

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Re: Plusnet refusing to send openreach out
« Reply #50 on: April 28, 2016, 02:46:03 PM »
climb up your pole and cut your pair off, bit hard to claim its in full working order then :p

embarrassing for openreach their JDSU's cannot detect this knackered pair.  I assume you still have the frequency cutoff?
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Dray

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Re: Plusnet refusing to send openreach out
« Reply #51 on: April 28, 2016, 02:49:27 PM »
That sounds a bit extreme  :silly:
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #52 on: April 28, 2016, 03:11:29 PM »
Yes still missing tones 2169 onwards from my line.

I must have every Openreach reject/failure in my area!
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Dray

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Re: Plusnet refusing to send openreach out
« Reply #53 on: April 28, 2016, 03:21:06 PM »
Have you ruled out your modem as the problem?
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #54 on: April 28, 2016, 03:39:48 PM »
Which one?

I have so far tried Netgear D7000, ZyXel SBG3300-N, HH5A, Openreach ECI Modem and an unlocked Openreach Huawei Modem.

I get the best results from the D7000 and SBG3300-N even though my cabinet is ECI.

Actually one thing the guy today did not do was a DLM reset again, could that be the cause of my low line rate or would it not matter?
« Last Edit: April 28, 2016, 03:43:35 PM by Busa »
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Dray

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Re: Plusnet refusing to send openreach out
« Reply #55 on: April 28, 2016, 03:41:55 PM »
So they all sync around the same speed?
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #56 on: April 28, 2016, 03:45:07 PM »
Very similar with variance for time of day and SNR with the exception of the HH5A and Huawei which tend to give me slightly lower speeds especially on the upload.
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Dray

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Re: Plusnet refusing to send openreach out
« Reply #57 on: April 28, 2016, 03:55:56 PM »
Which rules out the modem as the problem
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Busa

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Re: Plusnet refusing to send openreach out
« Reply #58 on: April 28, 2016, 03:58:24 PM »
He also mentioned the earlier engineer, not sure if it was on the 11/04/16 or the 21/04/16 had done a lift and shift but all he did today was try a few different pairs and now I'm actually running slower than I was at 8am this morning.
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Dray

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Re: Plusnet refusing to send openreach out
« Reply #59 on: April 28, 2016, 04:02:32 PM »
What's you sync speed now? Also can I ask, what was your sync speed originally, and what was the estimate?
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