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[William Grimsley]

I have no idea how it was so quick they even told me he would not need access to the house.

Yes, but somehow you managed to get one for today, that's the odd thing... Was this via bt chat?

[licquorice]

Its called luck of the draw. Nothing more, nothing less.

[kitz]

Also puzzled how you were able to get an appt today - but well done.

Im also curious. There appears to be 2 types of DLM reset.   

You now seem to be on an open profile.
Yet supposedly lines when reset are meant to have interleaving applied by default.   -  The latter is what Ian described and it is what we've seen in plenty of other cases.

I wonder if its anything to do with the pair swap?

[William Grimsley]

What's interesting is I'm now getting more ES than ever... Even HEC's an RS Uncorrectable Errors are occuring! :/

xDSL
Mode   VDSL2
Traffic Type   PTM
Status   Up
Link Power State   L0
Downstream   Upstream
Line Coding (Trellis)   On   On
SNR Margin (dB)   6.6   6.3
Attenuation (dB)   25.8   0.0
Output Power (dBm)   12.0   5.8
Attainable Rate (Kbps)   45458   8015
Rate (Kbps)   34999   8015
B (# of bytes in Mux Data Frame)   47   239
M (# of Mux Data Frames in an RS codeword)   1   1
T (# of Mux Data Frames in an OH sub-frame)   64   42
R (# of redundancy bytes in the RS codeword)   14   0
S (# of data symbols over which the RS code word spans)   0.0436   0.9514
L (# of bits transmitted in each data symbol)   11368   2018
D (interleaver depth)   743   1
I (interleaver block size in bytes)   62   120
N (RS codeword size)   62   240
Delay (msec)   8   0
INP (DMT symbol)   3.50   0.00
OH Frames   1157914   321353
OH Frame Errors   2   1
RS Words   296335661   767079
RS Correctable Errors   5147   0
RS Uncorrectable Errors   21   0
HEC Errors   6   0
OCD Errors   0   0
LCD Errors   0   0
Total Cells   218471761   0
Data Cells   4946678   0
Bit Errors   0   0
Total ES   1   1
Total SES   0   0
Total UAS   30   30

[William Grimsley]

@daveesh1, did you ask the engineer if it was normal for lines to not be unbanded after a package upgrade?

[daveesh1]

Yes and he was helpfully, Once the line is banded then it will need a DLM reset to remove it. DLM can remove/increase interleaving and SNR

[kitz]

What's interesting is I'm now getting more ES than ever... Even HEC's an RS Uncorrectable Errors are occuring! :/

Thats because your line has had g.inp removed and interleaving applied.
Interleaving and Forward Error Correction will be taking up a good chunk of speed available for sync.

This is the reason why I thought dave's reset was interesting because he has been reset on the open profile.
It looks like your reset only removed g.inp...   and why I said "There appears to be 2 types of DLM reset.   "

[William Grimsley]

What's interesting is I'm now getting more ES than ever... Even HEC's an RS Uncorrectable Errors are occuring! :/

Thats because your line has had g.inp removed and interleaving applied.
Interleaving and Forward Error Correction will be taking up a good chunk of speed available for sync.

This is the reason why I thought dave's reset was interesting because he has been reset on the open profile.
It looks like your reset only removed g.inp...   and why I said "There appears to be 2 types of DLM reset.   "

Yes, which is frustrating. I hope the Openreach engineer on Wednesday is the guy we know personally otherwise it could be hard to get a DLM reset.

[daveesh1]

Kitz before the engineer came my upgrade went the same as Williams Ginp removed attainable increased but a huge chunk of interleaving keeping sync at 32000.

[William Grimsley]

Well, I've just spoke to one of the BT live chat advisors and unfortunately the Openreach engineer visit is now Friday morning, could my luck get any worse.

[daveesh1]

William soon as my engineer arrived plugged his kit in he said he would do a DLM reset before even looking at changing pairs and things and his reason for this was the huge difference in attainable and sync The only reason he changed the pairs is he said he could hear a faint hum on the line with his butt. Phone. Going by my engineer today I I think If the engineer see a big difference between attainable and sync then he or she will do a DLM reset. I have had 3 engineers in the last 2.5 years and each time they have done a DLM reset fault or no fault and I have not been charged.

[daveesh1]

Well let's see if I get G.inp re-enabled and if so if I now see an increase in speed or a slight loss as before.

[digitalnemesis]

Well, I've just spoke to one of the BT live chat advisors and unfortunately the Openreach engineer visit is now Friday morning, could my luck get any worse.

Was it offshore support you asked since UK live chat closes at 5pm?

[digitalnemesis]

Was Quick was not expecting them well least it is done now.

That was a very quick engineer callout indeed! I'm gobsmacked really!

Cheers

[Chrysalis]

William just be aware if you achieve a DLM reset (sorry for my wrong info by the way, past history suggested a band removal with change fo product, but clearly that doesnt seem to apply in this case) then you will be interleaved, as a open profile on a g.inp enabled line has interleaving, so dont throw a fit when it happens, dont swap out your modem, keep disconnecting the line, just leave it alone.  g.inp will eventually return.