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[daveesh1]

Upgraded to new Infinty 1 speed which was completed this morning, but SNRM is still sat at 9dB and sync speed is still 32. Just spoke to BT and they have said the following

 I have found a fault on the network - Impairment in copper joint detected most likely in local network.

Take it he means a bad connection ?

[William Grimsley]

Hmm, well to say I haven't been unbanded yet would probably mean a software fault, I hope I don't have a fault (did recently have a spike of 7 CRC's though).

[daveesh1]

Checked my IP profile on BTW and it still says 30.69 and max achievable is 31.36 and acceptable speed is 21 to 31.36 surely this should of changed as well. Could it be as simply as a stuck profile?

[William Grimsley]

Yeah, definitely stuck. Going to get an engineer booked.

[Dray]

I cant see how a FTTC profile can become stuck

[William Grimsley]

Got an Openreach engineer booked for Wednesday morning! Should be interesting!

[daveesh1]

Least you managed to get an engineer booked they will not even go down that route till this so called fault is fixed time will tell

[William Grimsley]

Live chat is the way to go in this day and age!

[digitalnemesis]

Got an Openreach engineer booked for Wednesday morning! Should be interesting!

Do you see the engineer appointment in your account or is it as an 'order'?

[William Grimsley]

I see it as an order but when I go to it it throws an error.

[digitalnemesis]

I see it as an order but when I go to it it throws an error.

That's right then, they ordered a broadband boost task for your FTTC line. 

https://www.openreach.co.uk/orpg/home/solutions/engineeringsolutions/broadbandboost/broadbandboost.do

[William Grimsley]

Wooo, I still presume this is a phyiscal appointment to the premises though?

[digitalnemesis]

Wooo, I still presume this is a phyiscal appointment to the premises though?

Yes of course. Try and get the engineer to see if he can put you in the best pair in the cabinet to get the best sync.

[William Grimsley]

Wooo, I still presume this is a phyiscal appointment to the premises though?

Yes of course. Try and get the engineer to see if he can put you in the best pair in the cabinet to get the best sync.

Yes, I think we were put on the best pair back in early 2015.

[roseway]

I'm not sure that the engineer is able to determine what is the best pair. But in any case I doubt very much that he will shift you unless he finds an actual fault.