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[William Grimsley]

Could it be gone very soon?

Downstream Rate: 34999 Kbps.


[admin - split from this thread]

[N0STIE]

Could it be gone very soon?

Downstream Rate: 34999 Kbps.

That is just a speculation

[Dray]

That would be funny 

[N0STIE]

Infinity1 is 40/10 - for the next 45 minutes 

More like 45 days

[William Grimsley]

If it is an upgrade, I hope they don't refer to the BT Broadband Availabilty Checker result for my phone number otherwise I'll have to report a telephony fault.

[mlmclaren]

If it is an upgrade, I hope they don't refer to the DSL checker otherwise I'll have to report a telephony fault.

Do you have a Telephone fault?

[William Grimsley]

Do you have a Telephone fault?

No, but I have a banded line hence why I'm quite excited.

[mlmclaren]

Do you have a Telephone fault?

No, but I have a banded line hence why I'm quite excited.

So your going to waste a telephone engineers time, get charged b y your ISP for wasting an engineers time and even if the engineer was the nicest person on the earth still wouldn't have the ability to reset your line...

What speed did you get before band and whats your BT Wholesale estimates? and whats your DSL stats?

[N0STIE]

If it is an upgrade, I hope they don't refer to the BT Broadband Availabilty Checker result for my phone number otherwise I'll have to report a telephony fault.

They do, they can't make a line "better" so if you are unable to achieve more than 40mbps, then you will not benefit from this upgrade except unbanding if they'll reset DLM.

[William Grimsley]

Do you have a Telephone fault?

No, but I have a banded line hence why I'm quite excited.

So your going to waste a telephone engineers time, get charged b y your ISP for wasting an engineers time and even if the engineer was the nicest person on the earth still wouldn't have the ability to reset your line...

What speed did you get before band and whats your BT Wholesale estimates? and whats your DSL stats?

Fair point. 40000 Kbps before the banding, 33.1 Mbps download and SNR Margin is 10/6 with 0 ES on Downstream.

[mlmclaren]

40000 Kbps before the banding, 33.1 Mbps download and SNR Margin is 10/6 with 0 ES on Downstream.

So just to confirm that's 10db downstream SNR and 6db upstream SNR?

[Dray]

I got my DLM reset no probs

[William Grimsley]

40000 Kbps before the banding, 33.1 Mbps download and SNR Margin is 10/6 with 0 ES on Downstream.

So just to confirm that's 10db downstream SNR and 6db upstream SNR?

Yes.

[mlmclaren]

40000 Kbps before the banding, 33.1 Mbps download and SNR Margin is 10/6 with 0 ES on Downstream.

So just to confirm that's 10db downstream SNR and 6db upstream SNR?

Yes.

Right, well then I recommend you getting in touch with BT tomorrow using the Live Chat in the following link.... http://btsupport.custhelp.com/app/answers/detail/a_id/53505

This link is whats been given to me by BT's Twitter team (@BTcare)... they seem to know a lot more than BT's tech support chat which as you probably would guess seems to be oversea's...

Ask them if they know what SNR is???

When they reply yes ask them if they know what a banded profile is, and go from there and just explain that your SNR is 10db and the connection syncing correctly at 6db will boost your speed back to its previous...

If it comes to it ir it actually was the case, tell them that you had a fault with the router that cause DLM issues and that you would like them to request a line reset from BT Wholesale or Openreach...

Hopefully this works out for you, I seem to be getting more sense out of them at the moment, but then my many tweets to them over the past 3-4 months are not what they would consider good for their public profile and customer service portal.

[William Grimsley]

40000 Kbps before the banding, 33.1 Mbps download and SNR Margin is 10/6 with 0 ES on Downstream.

So just to confirm that's 10db downstream SNR and 6db upstream SNR?

Yes.

Right, well then I recommend you getting in touch with BT tomorrow using the Live Chat in the following link.... http://btsupport.custhelp.com/app/answers/detail/a_id/53505

This link is whats been given to me by BT's Twitter team (@BTcare)... they seem to know a lot more than BT's tech support chat which as you probably would guess seems to be oversea's...

Ask them if they know what SNR is???

When they reply yes ask them if they know what a banded profile is, and go from there and just explain that your SNR is 10db and the connection syncing correctly at 6db will boost your speed back to its previous...

If it comes to it ir it actually was the case, tell them that you had a fault with the router that cause DLM issues and that you would like them to request a line reset from BT Wholesale or Openreach...

Hopefully this works out for you, I seem to be getting more sense out of them at the moment, but then my many tweets to them over the past 3-4 months are not what they would consider good for their public profile and customer service portal.

I shall try that if the upgrade doesn't go well. LOL.

I've managed to get the upgrade but surely the reset has to be done by an engineer?