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[gsha]

[j0hn]

See this all the time.
The estimates are just that, estimates.
When a number of lines go live well below the estimates they will update accordingly.

Plusnet will have given you an estimate at the time of sign up. It's this that is used for your line.
They may not be able to get OpenReach to actually do anything to try get your sync higher, but should let you out of your contract if the line drops below the handback threshold.

Not much help in that every ISP using the OpenReach network/phone line will sync at the exact same speed so moving ISP won't help.
If ADSL was better it gives the option of switching back to that without penalty.

[re0]

[gsha]

[re0]

[gsha]

[j0hn]

There's no place to make such suggestions unfortunately.
What you are describing (switching the lines PCP) is known as a network rearrangement. This an extremely expensive and time consuming process. Network rearrangements are almost exclusively state funded/subsidised (BDUK schemes) as the expense involved means they aren't commercially viable for OpenReach. The cost is considerably more than any return.

The network rearrangements start on areas where they get biggest bang for buck. If your property is on its own then it may be a very long time before any state subsidised work comes to you. If there's a large number of premises in your area on the same PCP then there's a much higher chance of them placing an infill fibre cabinet closer to you/performing a network rearrangement.

[re0]