Recently my DSL connection has begone to experience frequent disconnects (sometimes as much as twenty disconnects in a forty-five minute period) and when connection is present, I am often only able to obtain 192 kbps upstream, and 64 kbps downstream. Also, Before my troubles began, I was frequently getting 900 kbps upstream, and 3071 downstream.
My DSL plan calls for up to 3 Mbps downstream, and my Internet service provider considers anything less than 60% of 3 Mbps downstream to be a problem, and clearly I am well below that threshold most of the time now.
I've called my service provider numerous times in an attempt to get this problem resolved, but it appears that their technicians lack the expertise to adequately diagnose the problem themselves, or maybe they just don't care, I'm not sure. One of the repair technicians has informed me that my secondary cables inside the communications cabinet need to be replaced, but after he supposedly replaced the cables, I did not observe any improvement whatsoever in the quality of my service.
Since my Internet service provider's technicians appear to be unwilling/unable to fix my connectivity issues, I decided to document some of the info I found inside my modem, in hopes of pinpointing the problem. I should also add that I don't really have any training in the IT field, but I was hoping to be able to identify some sort of pattern that might indicate the problem. (I have an entire spread sheet tracking changes over course of several days.)
04/08/2016, 20:30
Adsl Line Status SHOWTIME.L0
Attenuation Down Stream 28
Attenuation Up Stream 19
SNR Margin Down Stream 10.4
SNR Margin Up Stream 5
CRC Errors 3108
Up Stream BER 0.0001138
Down Stream BER 0.0000148
Up Output Power 10
Down Output Power 19.5
Down Stream ES 791
Up Stream ES 709
Down Stream SES 72
Up Stream SES 34
Down Stream UAS 651
Up Stream UAS 0
Distance 1550 M
Upstream Speed 476 kbps
Downstream Speed 3071 kbps
I showed the above spread sheet to the repair technician, but he really did not make any comment when he saw the data, and he was unable to use it. I was just about ready to give up and cancel my DSL service entirely, but then I stumbled across a very strange quirk.
Yesterday my Internet connection was rock solid all afternoon, until a neighbour came over and told my wife that she'd been trying to telephone us all day, but our phone was constantly busy. My wife picked up the phone and found that the receiver had not been properly placed on the hook, and a few minutes after she placed it back on the hook, my modem lost synch, and my intermittent disconnect problem and slow connection speeds immediately returned.
I'm not sure how it is happening, but if I take the phone off the hook, then I get a very solid DSL connection, but within a minute of the handset being replaced on the cradle, then my Internet connection falls apart again. Somehow having my phone off the hook appears to stabilize my DSL connection? Does anyone have any idea what is going on here? Also, simply unplugging the RJ11 connector from the phone doesn't seem to help, and the only way to make connection stable seems to be to remove phone from cradle.
BTW, I'm a retired expatriate living in the Philippines, and until March 17, 2016, my connection was relatively stable. Also, my modem is a, Prolink H5004NK ADSL Wireless Modem. Any advice greatly appreciated.
