Lee Stafford; now there was a man that knew nothing about customer relations. Where we normally like MDs to be active on forums and social media he was one feller that should give it a wide birth. (I often wondered if he thought that he had "Arrived" and so could do and say anything.) I went to Plusnet about a year after they started and one of the things that attracted me was what they provided for techies and those that had their own domains. I can recall in those early days one of their on-line customer support lasses saying that complaints, etc had to be in writing by post and that email and on-line channels was not an accepted means. I assume that she did not previously have anything to do with IT. I took her to task over it on-line. They did have a large turnover of on-line staff.
I used to deal with Choice Peripherals that was an offshoot of Express Micros. Plusnet was started by Express Micros just about the time that Insight purchased Express Micros for the Choice Peripheral business . A guy that was involved with the first Plusnet endeavours, that was a single computer/server, went onto work for Insight and I had dealings with him for many years as a supplier. He of course knew Lee Stafford at a personal level, and from all accounts thought he was a great guy, however he also knew my impression of Lee Stafford. I would imagine putting the two together that he was a bit of a "Keyboard Warrior" which is no good in those company positions. Plusnet do appear over the time to have had some odd staff, including directors, though it does appear to have settled down a bit since the BT take over and the Lee Stafford demise. However information does not appear to be as forthcoming as it was at one time.
