I think Be support must have got the wrong end of the stick. You really don't want a 3dB profile. A 3dB profile will result in loads of errors if any noise spikes occur so you'd need a very quiet line for it to be worthwhile. Most people on Be who use the DMT tool don't understand this and tweak the SNR margin down to just above the point at which the line disconnects. This usually results in poor throughput speeds due to retransmissions - especially if Be have reduced the interleaving depth.
I think I'd rule out the old analogue phone idea, although it is a good one. The only reason I'd rule it out is that I've seen a few DMT graphs of Be lines which have been affected by them and it tends not to degrade the upstream. Reduced upstream is almost always related to wiring but this looks pretty drastic