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Author Topic: Migrating ADSL  (Read 11757 times)

soms

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Migrating ADSL
« on: October 09, 2006, 10:54:06 PM »

Lo all,

This is another migration tale! Planning to switch ISPs so will see how smooth it all goes!
Paying parent e-mailed existing ISP over weekend asking for MAC code so will see how long it takes for one to come back.
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kitz

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Re: Migrating ADSL
« Reply #1 on: October 09, 2006, 11:12:25 PM »

where u off to soms?
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soms

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Re: Migrating ADSL
« Reply #2 on: October 10, 2006, 12:00:29 AM »

Hopefully BT Total Broadband. I hope that the SNR margin will hold out for 2 meg ADSL max as predicted by the ADSL checker. I am willing to give it a go anyway.

Interestingly our drop cable and those of two neighbours come from the same pole mounted DP, yet their numbers get predictions of max speeds of 1mbps and 1.5mbps on ADSL max respectively. This is odd, as people who appear to be nearer the exchange on the ground are getting predictions of 0.5mbps or 1mbps yet one number round the corner from here could get upto 2.5bmps. Anyway, this tells me that perhaps 2mbps is being optimistic, especially so since interleaving will no doubt be applied. I have to say though for the most part the DSL service has been stable, its just the low/varying SNR that I worry might lead BRAS to fall short of the 2meg.
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soms

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Re: Migrating ADSL
« Reply #3 on: October 10, 2006, 07:46:19 AM »

BT were out at the weekend replacing overhead cable elsewhere in the village and whilst this doesn't actually connect our line to the DPs etc I have noticed a minor improvement in the noise margin.

Seem to have gained about 1dB most of the time with some higher figures such as 15dB/15dB holding out until past 9pm at night. It was a bit odd because immediately after the work the SNRM was down to 10dB, but thankfully after a resync that hasn't been the case again.
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kitz

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Re: Migrating ADSL
« Reply #4 on: October 10, 2006, 12:38:11 PM »

Fingers crossed for you that your SNR holds steady and you manage to get the higher speeds.
Yep with MAX the bRAS can be a PITA sometimes..  I still think they should round up rather than down.
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soms

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Re: Migrating ADSL
« Reply #5 on: November 08, 2006, 05:40:34 PM »

No joy yet - the ISP is going down the pan!  :-X

Calls don't get answered or get through, a letter i sent came back un-delivered and the company has moved out of their premises. The suppliers have even cut people off.

I don't really know what else I can do? I cant reach anyone to terminate the service and as of yet we haven't been cut off - what to do? any ideas guys?
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kitz

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Re: Migrating ADSL
« Reply #6 on: November 08, 2006, 10:19:09 PM »

Who are you with soms.
Ive just done a lookup on your IP addy and it says tiscali

Youre meant to get a MAC key within 5 working days
http://www.ofcom.org.uk/advice/codes/bbm_cop/

Its not looking good from what youve said :(

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soms

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Re: Migrating ADSL
« Reply #7 on: November 08, 2006, 11:09:44 PM »

Well we joined up with Central Point whose residential ADSL services were taken over in 2005 by Fast24.

It seems that in the last week or two they seem to be faultering and look like they are going to fold.

Indeed traceroutes and things show that we go through tiscali, which no doubt is one of their broadband wholesale providers. It seems other providers have already cut customers off.

The news I read suggested they were struggling financially and they are now unreachable. Indeed their phones either aren't answered or cut you off, the website has vanished and they have apparently moved out of their building.

Really I want shot of this as soon as pos so I can sign up with BT. The question is, if no one can be reached, how can I escape them? If we eventually get cut off, are we free to order a new service immediately? Can Ofcom provide any advice or support in the matter?

I requested the MAC code about three weeks ago, and I chased them continuously since. A couple of times someone answered the phone and they said they were having problems with their wholesaler.

Since then I can't reach them at all on any number. I don't care to migrate now, I just want to jump ship quickly!
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kitz

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Re: Migrating ADSL
« Reply #8 on: November 08, 2006, 11:36:23 PM »

hmmmm  - Whatever you do dont disconnect your router to be on the safe side.

Just seen this on el-reg
http://www.theregister.co.uk/2006/10/31/fast24_uksolutions/
and this
http://www.theregister.co.uk/2006/11/06/fast24_follow_up/

So its looking very bleak Im afraid :/

Since FAST24 are resellers, it looks like they may possibly selling different services from different ISPs.
From what I can gather they mostly sell from Netservices who have their own centrals.
The fact that youre routed through tiscali could possibly be why youre still up and running whilst others arent.

Moving without a MAC isnt easy and cant take weeks of downtime.

Even if you get disconnected their marker will likely still be on your phone line so youre not going to be able to sign up with another ISP either.
Theres some info here about getting the tag removed from your line which may help
http://www.ofcom.org.uk/complain/internet/tagmarker/?itemid=344112

Also look at the bottom here
http://www.ezeedsl.co.uk/



I'll have a scout round later and see if I can find any more news or info anywhere thats more up to date. 


You may be interested in this too if you have your soms domain with them
http://www.theregister.co.uk/2006/11/08/fast24_domain_recovery_advice/
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soms

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Re: Migrating ADSL
« Reply #9 on: November 09, 2006, 05:07:06 PM »

Thanks very much for all the info kitz  :) It will be very handy as this problem develops!

Thankfully we don't hold any other services with them! The domain is safe!

Cheers again, I will have to see what happens and maybe if possible, try and get "de-tagged" before the service is actually terminated.
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soms

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Re: Migrating ADSL
« Reply #10 on: November 09, 2006, 05:12:25 PM »

Oh hit, the end is near - next Friday to be precise!

http://www.theregister.co.uk/2006/11/09/fast24_cutoff/
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kitz

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Re: Migrating ADSL
« Reply #11 on: November 09, 2006, 07:44:45 PM »

pooh :/

>>> EzeeDSL, a brand of Leeds-based business ISP 186K. Tiscali and NetServices have appointed 186K to put up a "walled garden" for Fast24 users when they try to connect, which will offer the chance to enter into a 12 month contract with the new provider.

How damn annoying that you applied for your MAC over a month ago - not sure if Id want to enter in a new 12 month contract with ezeedsl186k

here


08/11/06
After the failure of Fast24 and their service providers to resolve the position for their customers, ezeeDSL has been chosen to provide a simple route to allow customers to recontract to a new service provider for a competitive, reliable solution with a secure and dynamic company. Fast24 customers will be given the ability to sign up with no migration or connection fee and to be back on line within a few minutes of sign-up.


186k also took over the e7even accounts when they went under
http://www.186k.co.uk/company/e7evenpressrelease.html

I suppose youve got to think now if you want to go over to 186k with their 12 month tie in.. or try get the tag removed from your line and go for a cease and reprovide. :/


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soms

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Re: Migrating ADSL
« Reply #12 on: November 09, 2006, 07:53:39 PM »

Definitely would rather avoid joining that ezeeDSL. I wonder what happens on 17th November? Will I have to contact anyone to get a broadband cease arranged or will it happen automatically?

Would I waste my time contacting Tiscali or go to BT wholesale?

This really is carp - I want to reorder a service as quickly as possible and get a service of my own choosing.
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kitz

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Re: Migrating ADSL
« Reply #13 on: November 09, 2006, 10:11:48 PM »

This is the bit thats the bummer

Quote
Tiscali and NetServices won't be dishing out MACs to those who don't sign up for EzeeDSL.
They say it is a breach of their customers' - Fast24 - confidentiality.


It may well be a breach of Fast 24s confidentiality :rolls eyes:...  but its the end users telephone line and IMHO they should be entitled to go where they choose.

It may be worthwhile contacting OFCOM

Have a read of this - section 1.14 and below
http://www.ofcom.org.uk/consult/condocs/migration/summary/
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soms

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Re: Migrating ADSL
« Reply #14 on: November 10, 2006, 04:58:43 PM »

I spent some time on the phone today trying to see what could be done and this is what happened:

First i called BT Wholesale, who looked up the tags on the line and said I would have to get in touch with Tiscali.

So I looked up the Broadband cancellation number and gave them a call. I reached an overseas type person who said because I was a Fast24 customer I would have to contact some Koo Corporation which was overseeing customer contact or something since the company's demise. He gave me a phone number which I rang and which was effectively dead.

I did a quick google of this Koo Corp and found it was linked to Central Point. So I phoned central point and got through to someone who didnt really know what I was talking about. She said someone who call  me back but no one did.

So later on I tried BT Wholesale again, who said the same thing but were able to tell me a bit about how the cease process works and also gave me our network ID (not entirely sure what this is) but again said tiscali should provide them with the cease order.

So I called tiscali again and said can you cease my service? The said they couldn't find any record of me and even with a network ID they would not do a cease order. They told me to contact BTw, who could assist in these matters.
I made it clear BTw couldn't do it and that another customer service operative had given me a useless number.
Basically they wouldn't do anything and said call ofcom.

So i called ofcom for some advice and explained what had passed. They said there wasn't anything else I could really do to get an early cease and with regards to Fast24, confirmed that when the cut off date comes, without any action on our part, we should have the tags removed from the line.

On this basis I will probs ring BTw the following monday and ask if the tags have been removed. If they have, I can order my new service!
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