I'm posting below something that I came across on another forum. It was written by a sky employee, in a forum where many sky users were having problems.
Now Im replicating this here, because the author of the post has been asked to leave after making this post, and apparently some of the other forums where he posted it have been asked to remove it.
I think he makes some very valid points and gives a valid explanation of some of the things that perhaps have not quite gone to plan within sky.
Im deliberately not linking to the original post to avoid an easy audit trail.