Looking good, a great time to be an investor in BT. My personal opinion of course.
Q3 financial results 2015-16Together we delivered a strong financial performance across all lines of business this quarter. Revenue was up 4.7%, our best result for more than seven years and that means we’re making good progress towards our goal of sustainable profitable revenue growth.
Fibre continues to power ahead. Openreach saw almost half a million premises taking up the service this quarter via dozens of service providers. This shows the fibre market is highly competitive and growing and that’s great news for the UK economy. Our G.fast trials are progressing well. The UK is poised to take the important journey from superfast to ultrafast broadband and BT is well placed to lead the charge.
Consumer had a standout quarter, increasing its overall line base for the first time in well over a decade and capturing 71% of new broadband customers. It shows customers like what we’re offering, whether that’s superfast broadband, Champions League football or mobile data bundles. Global Services also did well with good revenue growth in continental Europe and Asia.
In the business markets around the world, we are also seeing good demand for services whether that’s our IP products, or cloud and security services.
Improving the customer experience continues to be a key priority for us. Our engineers have and continue to work tirelessly to restore service after some of the worst flooding and gales on record. We are making progress and we’ll continue to invest to make the improvement we know we need to make. We’re also creating a further 1,000 contact centre jobs, to help us meet our commitment to answer more than 80% of consumer customer calls from within the UK by the end of this year.
These are exciting times at BT. With EE, we’ll be the UK’s leading converged player. The stronger we are in the UK, the stronger we are globally. Together we will create a future where we can provide customers with truly seamless connectivity; build the fastest, most connected and most reliable networks and transform the shape of communications by creating more innovative and converged products that customers want.
I want to thank all colleagues for their contribution and efforts this quarter. We need to stay focused and – above all – keep the customer experience at the forefront of everything we do.
Let’s focus on keeping the momentum going in Q4.
Gavin
