Issues with the Shared MSILs.It has been obvious that since January 2015 during peak times some of the Shared WBMC MSILs have been experiencing difficulties and some customers with 80Mbps were seeing peak time congestion down to just 12.5Mbps. Plusnet always maintained that they had sufficient bandwidth of their host links meaning that once the SVLAN had been ruled out then it is most likely to be congestion at the MSILs. I been saying since March 2015 that the shared MSILs owned by BT wholesale were the most likely point of congestion.
[INTERNAL]Further work being completed - Problem 89196.This Question is now on hold until Monday 11th January at 7:00am.
Thank you for your continued patience and apologies in the delay in getting back to you.I have spoken further with our backend team and they have informed me that the majority of the problems we were seeing during peak times have now been resolved. There are further investigations ongoing for isolated cases with our suppliers but overall you should have seen an improvement. If you continue to see peak time slowdowns then please do let us know and we shall complete further investigation for you.
It was all times of the day. The plusnet line profile page showed it as being 14.9Mb before which I pointed out to Plusnet support as they said they could not find any issues with their standard tests. After the change today the line profile page is now showing 40Mb. Pings a bit better now too. Happy days!
Quote from: big360 on January 13, 2016, 06:56:10 PMIt was all times of the day. The plusnet line profile page showed it as being 14.9Mb before which I pointed out to Plusnet support as they said they could not find any issues with their standard tests. After the change today the line profile page is now showing 40Mb. Pings a bit better now too. Happy days! I wondered if that could be the case. I would therefore suspect that the 15Mb was unrelated to the impending move, and Plusnet should really have been able to reset that for you there and then, but perhaps didnt like to mess with anything their side as they will have been able to see that you were due to go over to the new network. As it turned out it looks like migration to the new platform has automatically done this for you.
This isn't going as it should!Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning. Rick Cook, The Wizardry Compiled
kitz did you have to poke anyone higher up to get that kind of response to your tickets? mine were just closed with comments saying product is within spec.obviously that was factored in to my decision to leave plusnet.
Kitz (or anyone else): is there anything in how the WBMC dedicated is configured or bandwidth purchased that would make sense of Plusnet offering 40/2 and not 40/10?
[off topic]I wonder if the reason for Plusnet dropping the supply of the 40/10 product was planned because they may be soon supplying the 55/10 product?[/off topic]
Is there an easy way of finding out if you are on the new network and which wbmc node you are on? Thanks