Just an update,
I had an engineer visit this week. He tested the line with his BT gadget and insisted there was nothing wrong. He was very disinterested and kept insisting the line was clear even tho the routers were not connecting to the internet. He said i could be charged because i had taken the face plate off to test in the master socket. He said i could be charged because i was using a TP link router and not the homehub. However, as good will gesture he gave me a new RJ1 cable and reset the DLM (
I have a whole flipping drawer full of these. Its the first thing I change when i get disconnected) He did not seem interested when i tried to say there must be a problem in with the DSLAM because the router cannot authenticate a PPP session. (perhaps because im girl and its to technical). I told him he could charge me all he wanted so long as i have a working internet.
Anyway, I got mad at his attitude and wrote to Libby Barr. She has put me onto a case manager. They have agreed to send one more engineer. The case manager said that Openreach have changed everything that is possible to be changed and he was reluctant to send another engineer. I had to agree with him on this one as I have had new cables, been switched copper pairs, had a lift and switch at the exchange, the only thing they haven't changed is the underground fibre cable from the telegraph pole to the cabinet. Even after all this work I get disconnected for days at a time. I just think something within all this work must be creating a loose connection.
Anyway, after having this conversation with the case manager he agreed to send one more engineer and made it clear this is my last chance. I want to make sure I put my case forward properly. Here is what im going to do today.
1) take screen shots of the router stats page - the page showing no connection to servers, No upload / download stats ,no SNR, No Noise Margins,
2) im gonna try to research how to do a test to BT radius servers. Screen shot that.
3) Im gonna draw a map of all the junctions from my devices to the router - RJ11 cable - master socket - junction outside under my eaves - telegraph pole- underground 300 meters to Cab 3 . and ask him to test each junction on the openreach side.
I would be grateful if anyone can think of what else i should ask or do before the engineer turns up?
(lets hope he is a conciousness and thorough engineer unlike the previous one who just seemed fed up of me)