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[burakkucat]

Ah, I see. Thank you.

It's good to see that A&A are not letting the fault be "accidentally forgotten". 

[Weaver]

And yet AGAIN

Now a different line, line 1 has succumbed to the same fault. Went down at 08:00 this morning. Copper line test, reports failure, error code:
        “BATTERY CONTACT IN EXCHANGE”
A PSTN fail. Andrews and Arnold on the case once again.

[Weaver]

Today 10:16:20      Track WLR Fault 5-7-89082708472 Informational Message: 4040 Notification only - Estimated Response Time.   bt
Today 10:16:20      Track WLR Fault 5-7-89082708472 Informational Message: 3100 Trouble Report Accepted   bt
Today 10:16:20      Track WLR Fault 5-7-89082708472 Estimated Response Time: 2016-01-08T23:59:59   bt
Today 10:16:20      Track WLR Fault 5-7-89082708472 Status: Open - New   bt
Today 10:16:02      Track WLR Fault 5-7-89082708472 Message Informational 9323 The asset care level 2.5 will be applied rather than the specified service level.   bt
Today 10:16:02      Track WLR Fault 5-7-89082708472 Message Informational 3241 Notification Only - Trouble Report Creation Request is Pending   bt
Today 10:15:38      WLR3Test NDT rds089a006:367038606: Fail FAULT - BATTERY CONTACT IN EXCHANGE ServiceLevel:2.5, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:   andy@a
Today 10:13:32      WLR3Test WLR3_CIDT_Test dys00556app04:281988967: Fail FAULT - BATTERY CONTACT IN EXCHANGE ServiceLevel:2.5, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:

[Weaver]

Mrs Weaver tells me that the whole village is affected by PSTN faults. Old-school crossed lines and poor sound quality. I've asked Andrews & Arnold to check the final line of my three lines, that has yet to fail.

[Black Sheep]

Sounds like your own Exchange may have been the victim of flooding ??

[Weaver]

There have been no problems of any kind over here. Perth apparently has been very bad recently, but that's on the other side of the country. BroadFord is roughly at sea level but never sees any flooding. It's been fairly dry here relatively speaking these past few days. It's hard to tell what the cause might be.

[Weaver]

Line cwcc@a.1, i.e. #1/3, the second failure, has been down for more than 24 hrs now. Andrews and Arnold's logs say:

Started   Due/Done   Task/Note    -Auto-
Today 09:06:31   11 Jan 09:06:31   Wait for supplier to confirm fault cleared PSTN Fault - NDT   andy@a
Today 09:06:25   11 Jan 09:06:25   Track fault and update customer PSTN Fault - NDT   andy@a
Today 09:36:28   Today 09:36:34   BT Test RADIUS Log Check:Pass Standalone sub test passed successfully.Pass Session Worked NAS=
Last=CWCC@A.1 Start= Time=0:15:39:15 Rx=53.09MB Tx=326.49MB
2016-01-07T08:03:54.000 WORKED*1 CWCC@A.1
2016-01-06T16:24:35.000 LOGON*1 CWCC@A.1
2016-01-06T16:17:42.000 WORKED*1 CWCC@A.1
2016-01-06T00:14:13.000 REJECT*1 CWCC@A.1
2016-01-06T00:14:02.000 LOGON*1 CWCC@A.1
2016-01-06T00:11:53.000 LOGON*1 CWCC@A.1
2016-01-06T00:11:45.000 WORKED*1 CWCC@A.1 Unexpected test (OutcomeSummary)   andy@a
Yesterday 10:15:54   Today 09:06:31   Wait for supplier to confirm fault cleared PSTN Fault - NDT   andy@a
Yesterday 10:15:54   Today 09:06:25   Track fault and update customer PSTN Fault - NDT   andy@a
Waiting on faultbtconfirm   Wait customer confirms fault closed PSTN Fault - NDT   andy@a
Yesterday 14:03:05      Update contact=********************************** - CecilWard_ on IRC   andy@a
Yesterday 10:16:20      Track WLR Fault 5-7-89082708472 Informational Message: 4040 Notification only - Estimated Response Time.   bt
Yesterday 10:16:20      Track WLR Fault 5-7-89082708472 Informational Message: 3100 Trouble Report Accepted   bt
Yesterday 10:16:20      Track WLR Fault 5-7-89082708472 Estimated Response Time: 2016-01-08T23:59:59   bt
Yesterday 10:16:20      Track WLR Fault 5-7-89082708472 Status: Open - New   bt
Yesterday 10:16:02      Track WLR Fault 5-7-89082708472 Message Informational 9323 The asset care level 2.5 will be applied rather than the specified service level.   bt
Yesterday 10:16:02      Track WLR Fault 5-7-89082708472 Message Informational 3241 Notification Only - Trouble Report Creation Request is Pending   bt
Yesterday 10:15:38      WLR3Test NDT rds089a006:367038606: Fail FAULT - BATTERY CONTACT IN EXCHANGE ServiceLevel:2.5, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:   andy@a
Yesterday 10:13:32      WLR3Test WLR3_CIDT_Test dys00556app04:281988967: Fail FAULT - BATTERY CONTACT IN EXCHANGE ServiceLevel:2.5, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:   andy@a
Yesterday 10:12:25   Yesterday 10:12:33   BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass Line status not in sync Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=0
Down ErrSec=0 HECErr=N/A Cells=0   andy@a
Yesterday 10:09:25   Yesterday 10:10:18   BT Test xDSL Copper Test:Pass Openreach network fault found.Pass Openreach network fault found. T022:FAULT - Battery Contact

[Edited by Roseway to remove email address]

[Weaver]

Amazingly, the second failure on line 1 is now the only line that is not covered by BT Enhanced Care!

Originally the healthy line cwcc@a.4 (#3 of 3) was the only one with this option. Then I added it to line @a.3 as well after that started playing up on Boxing Day. I notice they put a long, artificial and ridiculously transparent delay into the enhanced care ordering process so that you cannot just order it quickly to get help straight away with a new fault. (cynical)

Anyway, BT is intelligent, it seems to move the faults around to avoid enhanced care! 

[Weaver]

The effects other villagers are experiencing are definitely old-school. One of my neighbours picked up her phone and immediately heard a conversation between two of her other elderly neighbours, gassing away in Gàidhlig ("cabadaich").

[aesmith]

Are you aware your email address appears in those logs?

[Weaver]

@aesmith can't see it Tony?

[Black Sheep]

I can ........... ****************. I'd delete that and then this. 

[Edited by Roseway]

[roseway]

I've obscured the email address as suggested by aesmith and BlackSheep.

[Weaver]

Thanks guys. I never saw that buried in the midst of all that good stuff.

[Weaver]

I'm not sure what all the latest stuff involving radius is for.