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Author Topic: Can I ask an expert about DLM  (Read 8410 times)

Weaver

  • Senior Kitizen
  • ******
  • Posts: 11051
  • Retd s/w dev; A&A; 3x7km ADSL2 lines; Firebrick
Re: Can I ask an expert about DLM
« Reply #30 on: January 05, 2016, 10:00:40 PM »

@millie1 you're welcome. Talk to them, or their ordinary uses on IRC (link given earlier) and get a feel. There's no commitment. I promise you won't be sorry if you just jump and go for something radically better, a service staffed by people who really know what they are doing and who really do give a damn about you. I have a line fault that is being fixed, every day or so they review progress and keep,on and on stage a at Openreach for me. So I don't have to worry about it.
Logged

Millie1

  • Member
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  • Posts: 21
Re: Can I ask an expert about DLM
« Reply #31 on: January 10, 2016, 10:17:53 AM »

 Just an update,

I had an engineer visit this week. He tested the line with his BT gadget and insisted there was nothing wrong. He was very disinterested and kept insisting the line was clear even tho the routers were not connecting to the internet. He said i could be charged because i had taken the face plate off to test in the master socket. He said i could be charged because i was using a TP link router and not the homehub.  However, as  good will gesture he gave me a new RJ1 cable and reset the DLM ( :lol: I have a whole flipping drawer full of these. Its the first thing I change when i get disconnected) He did not seem interested when i tried to say there must be a problem in with the DSLAM because the router cannot authenticate a PPP session. (perhaps because im girl and its to technical). I told him he could charge me all he wanted so long as i have a working internet.  :-\

Anyway, I got mad at his attitude and wrote to Libby Barr. She has put me onto a case manager. They have agreed to send one more engineer. The case manager said that Openreach have changed everything that is possible to be changed and he was reluctant to send another engineer. I had to agree with him on this one as I have had new cables, been switched copper pairs, had a lift and switch at the exchange, the only thing they haven't changed is the underground fibre cable from the telegraph pole to the cabinet.  Even after all this work I get disconnected for days at a time. I just think something within all this work must be creating a loose connection.

 Anyway, after having this conversation with the case manager he agreed to send one more engineer and made it clear  this is my last chance. I want to make sure I put my case forward properly. Here is what im going to do today.

1) take screen shots of the router stats page - the page showing no connection to servers,  No upload / download stats ,no SNR, No Noise Margins,

2) im gonna try to research how to do a test to BT radius servers. Screen shot that.

3) Im gonna draw a map of all the junctions from my devices to the router - RJ11 cable - master socket - junction outside under my eaves - telegraph pole- underground 300 meters to Cab 3 . and ask him to test each junction on the openreach side.

I would be grateful if anyone can think of what else i should ask or do before the engineer turns up?  :fingers: (lets hope he is a conciousness and thorough engineer unlike the previous one who just seemed fed up of me)
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Millie1

  • Member
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  • Posts: 21
Re: Can I ask an expert about DLM
« Reply #32 on: January 10, 2016, 11:14:07 AM »


How strange - The internet has been down since 8pm this morning.

I did the test using bt_test_user@startup_domain and it would not connect.

I put in my usual user name and password and I was just screen shotting the stats page when ping !! it connected again.

I can see in the router stats that a handshake is being sent. But nothing happens. Then all of a sudden it connects. Any idea why?
Here are the router stats ?

1   2016-01-10 11:02:43   DHCPD   Notice   Send ACK to 192.168.1.100
2   2016-01-10 11:02:43   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
3   2016-01-10 11:02:42   DHCPD   Notice   Send ACK to 192.168.1.102
4   2016-01-10 11:02:42   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
5   2016-01-10 11:02:42   DHCPD   Notice   Send ACK to 192.168.1.102
6   2016-01-10 11:02:42   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
7   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
8   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
9   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
10   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
11   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
12   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
13   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
14   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
15   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
16   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
17   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
18   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
19   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
20   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
21   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.102
22   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
23   2016-01-10 11:02:22   DHCPD   Notice   Send ACK to 192.168.1.106
24   2016-01-10 11:02:22   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
25   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
26   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfReq id=0x2 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
27   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.159.218.139> <ms-dns1 213.120.234.30> <ms-dns2 194.74.65
28   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfAck id=0xae <addr 172.16.14.157>]
29   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [IPCP ConfReq id=0xae <addr 172.16.14.157>]
30   2016-01-10 11:02:20   PPP   Information   ppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
31   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
32   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP EchoRep id=0x0 magic=0x6a1c00b]
33   2016-01-10 11:02:20   PPP   Information   ppp0 sent [CHAP Response id=0x1 <686010efc9a59f283f97043c0c04809c>, name = "btbroadband@btintern
34   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [CHAP Challenge id=0x1 <b17845101b49ad483cb3538afa507c80c36e810f5158174fed6d6d666a4be6
35   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP EchoReq id=0x0 magic=0xca256384]
36   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xca256384>]
37   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP ConfAck id=0x3d <mru 1492> <auth chap MD5> <magic 0x6a1c00b>]
38   2016-01-10 11:02:20   PPP   Information   ppp0 rcvd [LCP ConfReq id=0x3d <mru 1492> <auth chap MD5> <magic 0x6a1c00b>]
39   2016-01-10 11:02:20   PPP   Information   ppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xca256384>]
40   2016-01-10 11:02:20   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001e02)]
41   2016-01-10 11:02:19   PPP   Error   ppp0
42   2016-01-10 11:02:19   PPP   Error   ppp0 Timeout waiting for PADO packets
43   2016-01-10 11:01:59   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
44   2016-01-10 11:01:49   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
45   2016-01-10 11:01:45   PPP   Information   ppp0 sent [PADI Host-Uniq(0x00001d82)]
46   2016-01-10 11:01:43   DSL   Notice   xDSL Enter Showtime!!
47   2016-01-10 11:01:16   DSL   Notice   xDSL Training!!
48   2016-01-10 11:01:13   DSL   Notice   xDSL Handshake!!
49   2016-01-10 11:01:09   DSL   Notice   xDSL Ready!!
50   2016-01-10 11:01:06   DSL   Notice   xDSL Leave Showtime!!
51   2016-01-10 11:00:53   DSL   Notice   xDSL Training!!
52   2016-01-10 11:00:50   DSL   Notice   xDSL Handshake!!
53   2016-01-10 11:00:46   DSL   Notice   xDSL Ready!!
54   2016-01-10 11:00:42   DSL   Notice   xDSL Leave Showtime!!
55   2016-01-10 11:00:29   DSL   Notice   xDSL Training!!
56   2016-01-10 11:00:27   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
57   2016-01-10 11:00:26   DSL   Notice   xDSL Handshake!!
58   2016-01-10 11:00:23   DSL   Notice   xDSL Ready!!
59   2016-01-10 11:00:20   DSL   Notice   xDSL Leave Showtime!!
60   2016-01-10 11:00:18   DSL   Notice   xDSL Handshake!!
61   2016-01-10 11:00:14   DSL   Notice   xDSL Ready!!
62   2016-01-10 11:00:10   DSL   Notice   xDSL Leave Showtime!!
63   2016-01-10 10:59:57   DSL   Notice   xDSL Training!!
64   2016-01-10 10:59:54   DSL   Notice   xDSL Handshake!!
65   2016-01-10 10:59:50   DSL   Notice   xDSL Ready!!
66   2016-01-10 10:59:47   DSL   Notice   xDSL Leave Showtime!!
67   2016-01-10 10:59:34   DSL   Notice   xDSL Training!!
68   2016-01-10 10:59:31   DSL   Notice   xDSL Handshake!!
69   2016-01-10 10:59:16   DSL   Notice   xDSL Ready!!
70   2016-01-10 10:59:13   DSL   Notice   xDSL Leave Showtime!!
71   2016-01-10 10:59:11   DHCPD   Notice   Send ACK to 192.168.1.102
72   2016-01-10 10:59:11   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
73   2016-01-10 10:59:11   DHCPD   Notice   Send ACK to 192.168.1.102
74   2016-01-10 10:59:11   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
75   2016-01-10 10:59:10   DSL   Notice   xDSL Training!!
76   2016-01-10 10:59:10   DHCPD   Notice   Send ACK to 192.168.1.100
77   2016-01-10 10:59:10   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
78   2016-01-10 10:59:09   DHCPD   Notice   Send ACK to 192.168.1.106
79   2016-01-10 10:59:09   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
80   2016-01-10 10:59:07   DSL   Notice   xDSL Handshake!!
81   2016-01-10 10:59:07   DSL   Notice   xDSL Ready!!
82   2016-01-10 10:59:00   DHCPD   Notice   Send ACK to 192.168.1.106
83   2016-01-10 10:59:00   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
84   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
85   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
86   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
87   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
88   2016-01-10 10:58:57   DSL   Notice   xDSL Leave Showtime!!
89   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
90   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
91   2016-01-10 10:58:57   DHCPD   Notice   Send ACK to 192.168.1.102
92   2016-01-10 10:58:57   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
93   2016-01-10 10:58:55   DSL   Notice   xDSL Handshake!!
94   2016-01-10 10:58:51   DSL   Notice   xDSL Ready!!
95   2016-01-10 10:58:47   DSL   Notice   xDSL Leave Showtime!!
96   2016-01-10 10:58:34   DSL   Notice   xDSL Training!!
97   2016-01-10 10:58:31   DSL   Notice   xDSL Handshake!!
98   2016-01-10 10:58:27   DSL   Notice   xDSL Ready!!
99   2016-01-10 10:58:24   DSL   Notice   xDSL Leave Showtime!!
100   2016-01-10 10:58:11   DSL   Notice   xDSL Training!!
101   2016-01-10 10:58:08   DSL   Notice   xDSL Handshake!!
102   2016-01-10 10:58:04   DSL   Notice   xDSL Ready!!
103   2016-01-10 10:58:00   DSL   Notice   xDSL Leave Showtime!!
104   2016-01-10 10:57:47   DSL   Notice   xDSL Training!!
105   2016-01-10 10:57:45   DSL   Notice   xDSL Handshake!!
106   2016-01-10 10:57:41   DSL   Notice   xDSL Ready!!
107   2016-01-10 10:57:38   DSL   Notice   xDSL Leave Showtime!!
108   2016-01-10 10:57:35   DSL   Notice   xDSL Handshake!!
109   2016-01-10 10:56:30   DSL   Notice   xDSL Ready!!
110   2016-01-10 10:56:27   DSL   Notice   xDSL Leave Showtime!!
111   2016-01-10 10:56:14   DSL   Notice   xDSL Training!!
112   2016-01-10 10:56:11   DSL   Notice   xDSL Handshake!!
113   2016-01-10 10:56:07   DSL   Notice   xDSL Ready!!
114   2016-01-10 10:56:04   DSL   Notice   xDSL Leave Showtime!!
115   2016-01-10 10:55:50   DSL   Notice   xDSL Training!!
116   2016-01-10 10:55:48   DSL   Notice   xDSL Handshake!!
117   2016-01-10 10:55:44   DSL   Notice   xDSL Ready!!
118   2016-01-10 10:55:41   DSL   Notice   xDSL Leave Showtime!!
119   2016-01-10 10:55:28   DSL   Notice   xDSL Training!!
120   2016-01-10 10:55:25   DSL   Notice   xDSL Handshake!!
121   2016-01-10 10:54:51   DSL   Notice   xDSL Ready!!
122   2016-01-10 10:54:48   DSL   Notice   xDSL Leave Showtime!!
123   2016-01-10 10:53:35   DHCPD   Notice   Send ACK to 192.168.1.102
124   2016-01-10 10:53:35   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
125   2016-01-10 10:53:35   DHCPD   Notice   Send ACK to 192.168.1.102
126   2016-01-10 10:53:35   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
127   2016-01-10 10:51:46   DSL   Notice   xDSL Ready!!
128   2016-01-10 10:51:43   DSL   Notice   xDSL Leave Showtime!!
129   2016-01-10 10:48:43   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
130   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.100
131   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
132   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.106
133   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
134   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.102
135   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
136   2016-01-10 10:48:43   DHCPD   Notice   Send ACK to 192.168.1.102
137   2016-01-10 10:48:43   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
138   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
139   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
140   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
141   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
142   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
143   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
144   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.102
145   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
146   2016-01-10 10:48:23   DHCPD   Notice   Send ACK to 192.168.1.106
147   2016-01-10 10:48:23   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
148   2016-01-10 10:44:08   DHCPD   Notice   Send ACK to 192.168.1.102
149   2016-01-10 10:44:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
150   2016-01-10 10:44:08   DHCPD   Notice   Send ACK to 192.168.1.102
151   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
152   2016-01-10 10:44:06   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
153   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.106
154   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
155   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.106
156   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
157   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
158   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
159   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
160   2016-01-10 10:44:06   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
161   2016-01-10 10:44:06   DHCPD   Notice   Send ACK to 192.168.1.100
162   2016-01-10 10:44:05   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
163   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
164   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
165   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
166   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
167   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
168   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
169   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
170   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
171   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.106
172   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
173   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
174   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
175   2016-01-10 10:43:46   DHCPD   Notice   Send ACK to 192.168.1.102
176   2016-01-10 10:43:46   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
177   2016-01-10 10:41:57   DHCPD   Notice   Recv INFORM from 18:3D:A2:09:91:34
178   2016-01-10 10:41:55   DHCPD   Notice   Send ACK to 192.168.1.100
179   2016-01-10 10:41:55   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
180   2016-01-10 10:41:54   DHCPD   Notice   Send ACK to 192.168.1.106
181   2016-01-10 10:41:54   DHCPD   Notice   Recv REQUEST from 18:3D:A2:09:91:34
182   2016-01-10 10:41:54   DHCPD   Notice   Send OFFER with ip 192.168.1.100
183   2016-01-10 10:41:54   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
184   2016-01-10 10:41:54   DHCPD   Notice   Send OFFER with ip 192.168.1.100
185   2016-01-10 10:41:52   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
186   2016-01-10 10:41:52   DHCPD   Notice   Send ACK to 192.168.1.102
187   2016-01-10 10:41:52   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
188   2016-01-10 10:41:52   DHCPD   Notice   Send ACK to 192.168.1.102
189   2016-01-10 10:41:51   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
190   2016-01-10 10:41:33   DHCPD   Notice   Send ACK to 192.168.1.102
191   2016-01-10 10:41:33   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
192   2016-01-10 10:41:32   DHCPD   Notice   Send ACK to 192.168.1.102
193   2016-01-10 10:41:32   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
194   2016-01-10 10:39:46   DSL   Notice   xDSL Ready!!
195   2016-01-10 10:39:42   DSL   Notice   xDSL Handshake!!
196   2016-01-10 10:39:36   DSL   Notice   xDSL Ready!!
197   2016-01-10 10:39:33   DSL   Notice   xDSL Leave Showtime!!
198   1970-01-01 00:02:16   DHCPD   Notice   Send ACK to 192.168.1.100
199   1970-01-01 00:02:15   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
200   1970-01-01 00:02:14   DHCPD   Notice   Send OFFER with ip 192.168.1.100
201   1970-01-01 00:02:14   DHCPD   Notice   Recv DISCOVER from F4:F9:51:D8:BB:08
202   1970-01-01 00:02:08   DHCPD   Notice   Send ACK to 192.168.1.102
203   1970-01-01 00:02:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
204   1970-01-01 00:01:50   DSL   Notice   xDSL Ready!!
205   1970-01-01 00:01:47   DSL   Notice   xDSL Leave Showtime!!
206   1970-01-01 00:01:08   DHCPD   Notice   Send ACK to 192.168.1.102
207   1970-01-01 00:01:08   DHCPD   Notice   Recv REQUEST from 5C:E0:C5:A3:76:C2
208   1970-01-01 00:00:49   DHCPD   Notice   Send ACK to 192.168.1.100
209   1970-01-01 00:00:48   DHCPD   Notice   Recv REQUEST from F4:F9:51:D8:BB:08
210   1970-01-01 00:00:47   DSL   Notice   xDSL Ready!!



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licquorice

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Re: Can I ask an expert about DLM
« Reply #33 on: January 10, 2016, 12:26:44 PM »

Hi Millie,

Not sure how you have managed to connect as your CHAP username appears to be incorrect (see line 33) it should be anything@btbroadband.com
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Millie1

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Re: Can I ask an expert about DLM
« Reply #34 on: January 10, 2016, 01:44:24 PM »

@ Licorice

HUH? now Im confused as the HH5 connects with btbroadband@btinternet.com -  In fact all the routers connect with that.
I have never used my bt name @btbroadband.com

I will try that next time but currently Im connected (with btbroadband@btinternet.com) and it is stable for now so I dont want to mess around with it.

However, it does not change the fact that it drops and cannot establish a connection as line 46 onwards shows
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licquorice

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Re: Can I ask an expert about DLM
« Reply #35 on: January 10, 2016, 01:57:52 PM »

@ Licorice

HUH? now Im confused as the HH5 connects with btbroadband@btinternet.com -  In fact all the routers connect with that.
I have never used my bt name @btbroadband.com

I will try that next time but currently Im connected (with btbroadband@btinternet.com) and it is stable for now so I dont want to mess around with it.

However, it does not change the fact that it drops and cannot establish a connection as line 46 onwards shows

I'm even more confused, as far as I'm aware the username on the HH5 is fixed at homehub@btbroadband.com and can't be changed. Also the most common reason for non-connection of third party routers to BT Infinity is using @btinternet.com rather than @btbroadband.com in the username.

As for the drops, I really don't know what is happening to your line, I think we tried everything we could think of on the other forum.
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Dray

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Re: Can I ask an expert about DLM
« Reply #36 on: January 10, 2016, 02:21:54 PM »

That doesn't look like a Homehub 5 log and the username is definately wrong name = "btbroadband@btintern
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Millie1

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Re: Can I ask an expert about DLM
« Reply #37 on: January 10, 2016, 02:27:22 PM »

Well, why am I connected then ? if its wrong  ???

Crumbs .. now Im doubting myself    :'(    Im gonna double check I have the correct sign in information.

So what do I use ? homehub@btbroadband.com
 OR
myusername&email@btbroadband.com
OR
mytelephonenumber@btbroadband.com

« Last Edit: January 10, 2016, 02:36:01 PM by Millie1 »
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Dray

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Re: Can I ask an expert about DLM
« Reply #38 on: January 10, 2016, 02:33:38 PM »

bthomehub@btbroadband.com

Assuming you have a BT residential connection. It's different for BT Business.
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licquorice

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Re: Can I ask an expert about DLM
« Reply #39 on: January 10, 2016, 02:58:04 PM »

The bit before the @btbroadband.com can be anything.
@Dray Its a TP Link log.
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Dray

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Re: Can I ask an expert about DLM
« Reply #40 on: January 10, 2016, 03:53:42 PM »

I don't think that's quite true but others may work. The only one to definately work is the one I posted.

TPLink don't make high quality modems - I have several. Do you still use yours or do you front-end it with an Openreach modem?
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licquorice

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Re: Can I ask an expert about DLM
« Reply #41 on: January 10, 2016, 04:16:51 PM »

I've used all sorts before the @btbroadband.com and all have worked ok.

I've still got mine but have temporarily front ended it with an Huawei modem that a friend no longer wanted. Mainly so that I can access the stats which are not available on the TP Link. I'm capped on Infinity1 anyway so not too bothered with speed. Downstream max is no different between TP Link and Huawei but upstream actual is 9.4M with Huawei and about 8.5M with TP Link. Presume TP Link doesn't have upstream G.Inp.
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Dray

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Re: Can I ask an expert about DLM
« Reply #42 on: January 10, 2016, 04:30:08 PM »

Yes, I've gone off TPLink as well after having many lock-ups.

I have also experienced odd connections when using anything other than bthomehub@btbroadband.com but I didn't try and investigate, I just changed back to the username I knew worked.
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