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[beardedwonder]

Hi,

My ISP (Plusnet) are claiming that there is REIN between 7:15-7:30. Nothing is turning on at this time in the house, I don't know what I should be looking at in dslstats that can confirm a problem. Which graphs should I be looking at?

[JGO]

Which graphs should I be looking at?

You would expect to see a fall in S/N margin, probably over a number of channels,  at the specified time of day.

[beardedwonder]

In that case i'm not too sure what Plusnet are talking about. I have been having intermittent problems, multiple drops per day fluctuating snr after having months of a near perfect connection. I have had three engineer visits. Here is my snr for the past 10 days.

[NewtronStar]

If i zoom in it seems to show dips of SNRM at 10 minute intervals could that be central heating 

[beardedwonder]

That doesn't seem to correspond with central heating (17:00-21:30) and on other days there doesn't seem to be the same pattern.

[tommy45]

 it's possibly a nearby business or even a neighbouring property , using something that is emitting a lot of interference, it may even be some device that is connected to their phone line  causing it, but the interference may be being induced within the pcp

[NewtronStar]

I am not convinced this is a rein issue as G.INP should be trying its best to eliminate rein & shine your two resyncs early this morning would suggest some sort of line fault but you say you have had 3 OR engineer visits and passed this line as ok.

[beardedwonder]

The engineers, have replaced cabling in the cabinet and carried out some sort of reset at the exchange. They always leave saying everything looks fine. It looks like I will just have to cope with the drops, as long as it's no more than 1 a day I think I can cope with that, even though there seems to be a problem somewhere.

[burakkucat]

The engineers, have replaced cabling in the cabinet and carried out some sort of reset at the exchange.

I am assuming that is your understanding of what was said? 

As for replacing cabling, I can't see that. Most likely the tie cables for your circuit have just been re-crimped in the PCP.

Some sort of reset at the exchange. No.    It was probably a reset of the DLM for your circuit, either directly from the technicians laptop computer or as a result of making a telephone call to the operations centre.

[beardedwonder]

Pretty sure the guy said new cables in the cabinet.

As for the exchange, he went there and phoned someone who remotely performed a reset on whatever piece of hardware my line is connected to in there. He said it's something that the engineers are unable to do themselves.