>> Now that it has happened several times, can you just ring up and alert them to it and they see in your records what it is and fix it quickly, or do you feel like you are starting from scratch everytime on the phone ?
Depends - Some of the reps (such as James or Phil) know the line history and will put it to BT when I say "I think its happening again".
The problem seems to be BTwholesale - Ive seen some of the tickets my ISP has had with BTw in respect of this. Just say the word "reject" seems to get mentioned a lot.
>> Would it be possible to introduce some noise on your internal wiring for several weeks in order to get the system to fully 'recognise' your line,
Thats something Ive seen mention of several times before - seems a bit drastic action though and something we shouldnt have to do. I saw this trick work for quite a few that had "original stuck profiles".
>> I've never synced at anything other than 8128. Noise margin is usually 9/10 - sometimes 8, never seen 7.
I'd like to stress that the above was a theory and it doesnt apply to all lines - I think there may also be another variable involved but what that is I dont know. May be exchange kit. I dont think its router since of all the times Ive been stuck 3 of them have been with different routers (SAR110, Voyager 2110 and now the speedtouch).
>> I'm considering taking up the Plusnet Max Premium offer. Do you think that if I did I'd end up with a 2000 profile?
Hopefully not - wish I could remember now which way round I got stuck - ie whether it was from Max -> Max Premium or if it was from MaxPremium -> Max. I was doing some trials for PN and they accidentally changed my account type. Actually jelv now I think about it - dont you already have a RIN login?
What I couldnt understand is that one of the processes appeared to be done manually - ie at 2pm in the afternoon with downtime of about 20mins... whilst the other way was done automatically during a midnight switch-over.
AFAIK going to MaxPremium starts a new training period - so if your IPprofile is currently set at 7150 (8000), then when you connect on it, it
should remember that rather than go back to the default.
I think mine got mucked up due to going maxpremium -> max --> maxpremium within a couple of days.
Whatever way dont let it stop you going for maxpremium. For me on this exchange its worth the extra £ and Im way too used to the upstream now
Ive been nagging PN for ages to actually make this type of account more prominent and available to customers on BBYW rather than having to stick to those few who remained on the older account. I definitely think the demand is there. Seems to be for a couple of other ISPs too.
