The reason I want to move from bt is the fact they have treated my disabled mother In law so disgustingly im reporting them to watchdogs, charging her more than they should be, always doing quarterly bills when she told them at the start she couldn't afford quarterly because of the mortgage etc, I'm so angry at them, and the call centre staff have no clue at all about what I talk about, they're the worst service provider in the UK, if sky didnt cost more id be with them, always solid at my mums and dads.