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[HPsauce]

I've only seen one seriously failed W10 upgrade so far and that was resolved by booting with a repair disc - which I had created on an already upgraded system.
I've no idea what was wrong or why and how the repair disc sorted it, but it did. 

I had to use the repair disc as I couldn't get it into safe mode (or the W10 equivalent).

[AArdvark]

Kitz,

Good price for a caddie.
Sorts the backup problem out

You have better local shops than I have 

[AArdvark]

There does seem to be quite few posts etc about Win10 upgrades causing problems or the attempts to roll back.

MS is trying to cover every possible configuration on a PC or Laptop.
It is not possible to work 100% everywhere.
That is Apples advantage.
Look at how installing OSX on Hackintoshs works and you see a similar landscape to MS.

[sevenlayermuddle]

PCW was closed (power outage).

Maybe my influence mind, such things happen to me all the time.   

Good luck with the recovery.