Its a long process and hard to explain in a few sentences because there are many different steps and no easy way of explaining it. I'll try but theres a more in depth explanation on the main site:
DLM Process... any way here goes :-
DLM Trigger events are retrains, Errored Seconds and SES. *
The number of events to trigger action depends on which
stability level your ISP uses.
ISP's known to use NGA Speed Profile: AAISP, Plusnet, Zen. BTr?
ISP's known to use NGA Standard Profile: Sky, TalkTalk
Unfortunately we are unsure about BTr, as some say standard some say Speed and Ive even seen mention that BT will change it between Speed/Standard, but I think that would really depend on talking on someone who really knows what they are doing and knows how to request this from BTw... so don't hold your breath on that.
The amount of errors per day you can get away with depends upon your stability level and they are calculated as MTBE (Mean Time Between Errors)
MTBE = Days Uptime in seconds / Number of Err Secs.
So if you line has been up all day and you have 250 E/S thats 86400/250 = 346.
So based on MTBE = 346
If your stability level set by your ISP was Standard that would give you an
ILQ Amber. If your ISP is using Speed then your ILQ would be
Green.
Another example
2160 Err Secs = MTBE of 40 (86400/2160)
MTBE 40 =
Amber on Speed or
Red on Standard.
Green = Good. DLM may reduce your profile
Amber = OK. DLM takes no action
Red = Bad. DLM will take action.
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*Since G.INP DLM may look at something like the LEFTRS count, but we have no conclusive proof and that's a guess on my part so do not take it as gospel.