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Author Topic: EchoLife HG612 / sky /help  (Read 3644 times)

lee2009

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EchoLife HG612 / sky /help
« on: July 27, 2015, 07:26:36 PM »
so have been happily using this modem with my biliion 7800n for last few days.


this morning the internet died, the dsl light on the hg612 now just flashes then goes off, internet works fine with the sky router.

I tried the hg612 about a hour ago and it worked!!! again, but it only lasted for 3 mins, and now refuses to connect to fiber

anyone have any idears?
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lee2009

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Re: EchoLife HG612 / sky /help
« Reply #1 on: July 27, 2015, 09:22:45 PM »
also possible that since it disconnected I may of accidently changed the settings, is it possible to do a full factory reset to undo everything I may of done?
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burakkucat

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Re: EchoLife HG612 / sky /help
« Reply #2 on: July 27, 2015, 09:49:06 PM »
Quote from: lee2009 on July 27, 2015, 09:22:45 PM
also possible that since it disconnected I may of accidently changed the settings, is it possible to do a full factory reset to undo everything I may of done?

That is quite simple.
  • If the HG612 is connected to the line and powered up, first disconnect the power then disconnect it from the line.
  • With the HG612 totally isolated from the line, power it up and wait for a minute.
  • Press and hold depressed the reset button for 20 - 30 seconds. Release the reset button and wait for a minute.
The device will now be back in its default configuration.
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lee2009

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Re: EchoLife HG612 / sky /help
« Reply #3 on: July 27, 2015, 10:08:03 PM »
trying that now matey, but I don't hold up much hope, cant understand why it would disconnect from the internet this morning (after days of trouble free use) and now refuse to reconnect, its clearly this modem as my sky router works
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lee2009

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Re: EchoLife HG612 / sky /help
« Reply #4 on: July 27, 2015, 10:16:43 PM »
just as I thought, im sending this back to the ebay seller I think, it was working fine, I touched nothing and it just cut out as I was watching a utube video
Mode   
Traffic type   
DSL synchronization status NoSignal   
DSL up time 0   
Channel type   
 



  Line Status 
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  Downstream Upstream
Attainable rate (kbit/s)     
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clithes

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Re: EchoLife HG612 / sky /help
« Reply #5 on: July 30, 2015, 06:39:40 PM »
What firmware do you have on the HG612 ?

Has G.INP just been activated on your line ?

If it's not running the latest firmware (and has BTAgent disabled) this could be an answer to your problem
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anything