>> > too late just seen my latest bill and they charged me!, I'm disputing it as they didn't fix anything.
Worth disputing anyhow - since Ive seen too many cases of late where customers have automatically been charged when an engineer has been called out and they reported "no fault found". Theres a longer story behind it - but its very late and Im still trying to catch up on the last few days posts, so I wont bore you

Did you manage to get any more info out of your neighbour about the timings?