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[kezzaman]

Hey guys,

I was hoping someone could answer this please.

After my phone line leaves my house does it join up with my neighbours phone lines and we all share a line back to the exchange (im connected directly to the exchange),
 Or do we all have our own lines independently going to the exchange?

thx

[roseway]

You each have your own pair of wires, but they'll all be brought together in one multi-core cable.

[kezzaman]

Thank you.

A follow up if i may?

I have noise on my phone line when connected to the test socket, any recomendations on what to do about fixing that?

Cheers

[burakkucat]

I have noise on my phone line when connected to the test socket, any recomendations on what to do about fixing that?

If that noise is noticeable when all other equipment (modem/router, microfilters, etc) is disconnected and you are just using a wired telephone directly connected into the test socket, then you should contact your telephony service provider (the entity to which you pay for telephone calls) and report an audibly noisy line. (Do not make any mention about your broadband service.)

[kezzaman]

I have noise on my phone line when connected to the test socket, any recomendations on what to do about fixing that?

If that noise is noticeable when all other equipment (modem/router, microfilters, etc) is disconnected and you are just using a wired telephone directly connected into the test socket, then you should contact your telephony service provider (the entity to which you pay for telephone calls) and report an audibly noisy line. (Do not make any mention about your broadband service.)

Thx

[kezzaman]

actually 

Before i leave it at that, why shouldnt i mention the broadband service?

[burakkucat]

The average CS representative of the average ISP/CP is bound to get the "wrong end of the stick" and insist that you do "this, that and the other", exactly as written in the script, from which they would be reading! 

If you report that you have performed a quiet line test, with a wired telephone connected directly into the "test socket" at the NTE5/A, and the result is significant audible noise, then you have covered everything -- leaving the ISP/CP with no "wriggle room"! 

[roseway]

... and there is a Universal Service Obligation for telephony faults, but not for broadband faults.

[kezzaman]

I see 

thx again

[burakkucat]

Actually, thinking about it, I can see the potential for the ISP/CP to attempt to "squirm". So perhaps you should report that you have performed the test twice, using two separate telephones, and the results are identical -- significant audible noise was noted in each case. 

[loonylion]

Actually, thinking about it, I can see the potential for the ISP/CP to attempt to "squirm". So perhaps you should report that you have performed the test twice, using two separate telephones, and the results are identical -- significant audible noise was noted in each case. 

also that you have tested the telephone equipment at someone else's house, where it operates without noise. 

[burakkucat]

also that you have tested the telephone equipment at someone else's house, where it operates without noise. 

 

[NewtronStar]

Why do i get US errored seconds when the phones rings the SNRM on both does not change ?

And what is that plate called on the NTe5 where the phone plug goes in ?
You have the NTE5 then a SSFP and then a plate were the telephone socket plugs in that's the one in my question.

[burakkucat]

Why do i get US errored seconds when the phones rings the SNRM on both does not change ?

Because your line is special? Because there is a latent HR fault developing?    I really don't have an answer to those queries, sorry.

And what is that plate called on the NTe5 where the phone plug goes in ?
You have the NTE5 then a SSFP and then a plate were the telephone socket plugs in that's the one in my question.

I have always called it "the lower front face-plate". I suppose one could call it "the end-user's wiring disconnection unit"? 

[NewtronStar]

Because there is a latent HR fault developing

As Kezzaman was wondering how the phone can effect your broadband as the journey for me the phone comes from the our small exchange to PCP cabinet and our Broadband (FTTC) comes from a much larger exchange but both journeys end at the PCP cabinet and then are merged together as two pairs of wires to my premises.

It's the phone when it rings that interferes with the broadband there is no ringwire connected so where could the HR fault be PCP cab, telecom exchange or much closer to premises ?