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Author Topic: Plusnet have pulled their Performance/Usage Graphs  (Read 18394 times)

jsamuel

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #60 on: July 25, 2015, 12:33:58 PM »

On looking PN's forum I came across this post.
The only problem is I can't open a ticket, I just get their pretty basic Help Assistant thing.
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Oldjim

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #61 on: July 25, 2015, 12:38:31 PM »

That is because they have effectively removed the ticket system to limit tickets to the subjects shown here https://portal.plus.net/wizard/index.html so it needs to be via chat or phone call and non of the reps on those routes will have the slightest idea what you are talking about.
Your best bet is to start a thread on the Plusnet Forums
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Jim
Plusnet

jsamuel

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #62 on: July 25, 2015, 12:50:57 PM »

That is because they have effectively removed the ticket system to limit tickets to the subjects shown here https://portal.plus.net/wizard/index.html so it needs to be via chat or phone call and non of the reps on those routes will have the slightest idea what you are talking about.
Your best bet is to start a thread on the Plusnet Forums

 :silly:

Quote
info: at 12:47:47
Thank you for talking to us today - we'll be with you shortly.
All of our teams are currently helping other customers. There are 53 customers waiting before you. Thanks for your patience.
system: at 12:49:36
You are not currently connected to a member of the Plusnet Chat team.
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Chrysalis

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #63 on: July 25, 2015, 02:59:32 PM »

if thats for live chat is shocking.

never waited for more than a minute or two elsewhere.

what happened to the improvement for moving night staff? O_o is no improvement as I predicted.

Also as riz told me, sky "just works", I can reboot router or whatever without fear of having to hop to find good performance it "just works".
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AAISP - Billion 8800NL bridge & PFSense BOX running PFSense 2.4 - ECI Cab - LINE STATISTICS CLICK HERE

jsamuel

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #64 on: July 25, 2015, 04:23:13 PM »

Yes that was their live chat, The person who eventually got to me 40mins+ later had the audacity to say if I'm not going to type they'll close it. I guess they expected me to watch paint dry. In the end she didn't have a clue and said Chris was mistaken by those DLM profiles and even when I showed her this link she thought it was to do with ADSL, until I pointed out the name of the pdf. ::)

Oldjim was right, in the end she just told me to open a fault ticket and confessed it wasn't in her script.
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jelv

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #65 on: July 25, 2015, 04:54:05 PM »

I have a funny sort of tingle in my whiskers that during the next six months there will be a general exodus (of the more knowledgeable users) from Plusnet to other providers.  :(
I'm regretting ordering FTTC with Plusnet in April as I don't have my phone with them and so can't use the phone price increase to escape. I'm arguing that there have been detrimental changes (VoIP, support hours) and intend to go to ADR.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

burakkucat

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #66 on: July 25, 2015, 06:12:32 PM »

I'm regretting ordering FTTC with Plusnet in April as I don't have my phone with them and so can't use the phone price increase to escape.

That is unfortunate.  :(

Quote
I'm arguing that there have been detrimental changes (VoIP, support hours) and intend to go to ADR.

Hopefully you will keep us informed of how things develop?
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:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

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Chrysalis

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #67 on: August 26, 2015, 12:30:29 PM »

they have now stopped advertising "true unlimited"

This may indicate a incoming change.

http://community.plus.net/forum/index.php/topic,143163.new.html
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AAISP - Billion 8800NL bridge & PFSense BOX running PFSense 2.4 - ECI Cab - LINE STATISTICS CLICK HERE

AArdvark

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #68 on: August 26, 2015, 12:42:31 PM »

Not good news.
I have nowhere else to go.
I cannot pay for the likes of AAISP as their usage caps/rates are too costly for me.

Sent from my LG-D855 using Tapatalk

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jelv

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #69 on: August 26, 2015, 12:44:47 PM »

Zen? They now have unlimited.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

Chrysalis

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #70 on: August 26, 2015, 01:08:53 PM »

pulse8 (uses talktalk business LLU)
zen (uses BTw or their own zen LLU depending on exchange)
sky (seems i am the only one here who can tolerate sky tho :) ) (sky LLU)
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AAISP - Billion 8800NL bridge & PFSense BOX running PFSense 2.4 - ECI Cab - LINE STATISTICS CLICK HERE

Weaver

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #71 on: August 26, 2015, 02:45:18 PM »

AAISP usage charges are at

    http://aaisp.net/broadband-prices.html

(The table has changed _a lot_ recently btw.)

Upstream is free.

There are no caps, you just buy download as much as you want. It all depends on how much you want within office hours.

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jelv

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #72 on: August 26, 2015, 07:38:02 PM »

The units based tariff is a pick and mix type tarrif - you may find Home::1 or Office::1 fits your needs.

If your monthly downloads are 100GB or less, Home::1 is the best option.
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Line rental: Pulse8, Broadband: AAISP Home::1 FTTC 80/20, Mobile: id Mobile

Weaver

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #73 on: August 26, 2015, 07:42:08 PM »

A&A are still offering their 1 TB [!!] download for 3.90, if between the hours 02:00 to 06:00. I use this a lot.

If you are out at work all day then things get a whole lot cheaper, evenings and weekends are cheap rate compared to Mon-Fri 08:00 to 18:00.
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jsamuel

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Re: Plusnet have pulled their Performance/Usage Graphs
« Reply #74 on: August 26, 2015, 08:43:34 PM »

I think A&A's prices are quite disgusting, and capped usage allowances.
Hello. 2005 called.
Sure, I'd understand if it wasn't using BTW and on its own network.

I'd only go down that road if I wanted some bondage [1] ;)

1. bonded lines. :lol:
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