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[sharpz44]

So they might be fobbing me off, I knew I should never have gone with BT , and I'm Norwich as that was asked , I asked them to reset the line so not sure if they can do that remotely or not, I have know sent back the billion 8800 and decided to use MDWS as this seems good, all I want is low ping ,it's driving me mad, I wonder what the best ISP in UK is for online gaming

[kitz]

Dray is correct, they cannot do a reset over the phone.    DLM resets can only be performed by an Openreach engineer after completion of a line fault.

However, resyncing your modem should automatically re-align your SNRm back to its default value of 6dB.

[sharpz44]

So I now have an engineer coming out to sort this out,whats best thing to get him to do,would a line reset get it back on track,also I will ask him if he knows that G.INP is enabled while I`m at it. Thanks

[kitz]

Since an engineer has been already booked then I would ensure you point out the issue is with the upstream.

However he may see that you are syncing at 20Mbps and not see any issue with this and be oblivious to the fact that your SNRm is so low.   
The only way that you can prove their is an issue is by resyncing (rebooting) your modem.     Has your ISP not asked you to do this already?

If you have rebooted what are your new line stats?   The issue may even clear itself on a reboot.

[lf2k]

So they might be fobbing me off, I knew I should never have gone with BT , and I'm Norwich as that was asked , I asked them to reset the line so not sure if they can do that remotely or not, I have know sent back the billion 8800 and decided to use MDWS as this seems good, all I want is low ping ,it's driving me mad, I wonder what the best ISP in UK is for online gaming

Oooh.  Which exchange/roughly what area?

I work near Hall Road, but live close to Dereham.  Latency from this part of the world seems a bit crap if I'm honest (considering London is not that far compared to say where Kitz is in NW England) - my first hop is currently ~20ms latency without interleaving (but that's plus.net for you!), slightly better latency on a commercial leased line (VM) @work, but that has some (deliberate) wacky routing.

If your cabinet is reasonably "new" chances are it doesn't have G.INP yet - depends if you're on an older cabinet or one of the new BDUK/council funded cabinets.

If you know your cabinet number+exchange, the rest is easy enough to work out...

Once your SNRM is ~6dB, your speed will drop a bit, your errors will reduce and interleaving will be removed - then you should get lower pings, but don't expect it to be much lower than 10ms...

[sharpz44]

I'm in Acle

[lf2k]

I'm in Acle

If you're on cab 7 it might have G.INP, otherwise you're on an ECI cabinet and I don't think you'll be getting it anytime soon.

[sharpz44]

here are the stats off MDWS

[sharpz44]

here are the stats off MDWS

I believe that it is cab 8 and it is ECI,so why not getting it

[lf2k]

I was under the impression that they're not rolling it out to ECI cabinets until the Hauwei ones are all done, but this is something the others know more about...

[sharpz44]

So apparently they reset my line, still high interleaved on it...

Status   
xDSL
xDSL
Mode   VDSL2
Traffic Type   PTM
Status   Up
Link Power State   L0
Downstream   Upstream
Line Coding (Trellis)   On   On
SNR Margin (dB)   6.3   6.5
Attenuation (dB)   10.2   0.0
Output Power (dBm)   13.5   -6.7
Attainable Rate (Kbps)   87368   22988
Rate (Kbps)   73265   20000
B (# of bytes in Mux Data Frame)   51   236
M (# of Mux Data Frames in an RS codeword)   1   1
T (# of Mux Data Frames in an OH sub-frame)   64   5
R (# of redundancy bytes in the RS codeword)   12   16
S (# of data symbols over which the RS code word spans)   0.0226   0.3771
L (# of bits transmitted in each data symbol)   22672   5410
D (interleaver depth)   1435   1
I (interleaver block size in bytes)   64   255
N (RS codeword size)   64   255
Delay (msec)   8   0
INP (DMT symbol)   3.00   0.00
OH Frames   61711177   14505480
OH Frame Errors   1   839
RS Words   2913159421   727129
RS Correctable Errors   37121   4527
RS Uncorrectable Errors   1   0
HEC Errors   0   0
OCD Errors   0   0
LCD Errors   0   0
Total Cells   4025728151   0
Data Cells   188599601   0
Bit Errors   0   0
Total ES   1   550
Total SES   0   0
Total UAS   0   0
   

[sharpz44]

Forgot to mention that I know it was reset as interleaved depth was at 1 down 1 up then changed again.is it a case of just letting the line stay stable for a long time and hoping the DLM wil sort it out

[sharpz44]

Any help with these latest stats would be appreciated ... Thanks

[sharpz44]

Just on another note I am using the billion as modem which is Broadcom ,would this have a negative effect as my cab is ECI

[burakkucat]

I'm replying so you don't feel like that you are being ignored. 

I read the first 14 lines of your statistics, above and it looks quite reasonable. (But I am no expert in pronouncing upon a VDSL2 circuit. For that you need an Eagle, a Wombat, a Penguin or other member of the varied menagerie that gathers here.    )

I would far prefer to use a modem with a Broadcom chipset rather than to attempt to "match" the device at t'other end. In your case, I really don't think there will be a negative effect.

Now where is that Eagle?