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Author Topic: Anyone have opinions on SSE fibre broadband?  (Read 3258 times)

phi2008

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Anyone have opinions on SSE fibre broadband?
« on: September 10, 2015, 03:38:43 PM »

Trying to get some definitive customer reviews for SSE broadband but the best I can find are these -

- ISPreview

- HotUKDeals

- MoneySavingExpert

ISPreview basically gives opposing reviews which don't settle the issue of whether SSE heavily throttle their users, does anyone have anything to add regarding SSE broadband?  :-\
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marjohn56

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Re: Anyone have opinions on SSE fibre broadband?
« Reply #1 on: September 10, 2015, 05:49:53 PM »

If it's anything like thier other services, i.e. Gas and Electric then I would stay well clear. We had them as our supplier for 12 months... that was enough. :no:
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OPNsense 18.* - Billion Bridge - Qotom Q355G4 - ISP - ZEN U.K.

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toulouse

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Re: Anyone have opinions on SSE fibre broadband?
« Reply #2 on: September 10, 2015, 08:16:31 PM »

Hi there,

I recently moved to SSE for phone and Fibre Broadband, being an existing customer for their Gas and Electricity. The deal is supposed to be 24 months at 1/2 price for the Fibre, but you do need to read the small print as there's all sorts of getchas. The service went live on 11 August. I had previously been with PlusNet on their basic Fibre (Essentials I think), but the service had been gradually deteriorating since earlier this year, and I had started to get multiple disconnects per day, sometimes reconnecting automatically, but mostly not and PlusNet insisted that there was no problem. At one point they insisted that I carry out a lengthy sequence of speed tests, but the fault was nothing to do with speed issues, it was the constant disconnections which I was trying to resolve. At this point I decided it was probably a good time to move to another provider.

I received  a comprehensive information pack when I first contacted SSE, and subsequently received written notification of when the service was to go live, and the standard warning that if I was not at home when the engineer called to activate my service, I would face a bill of 108, which was a load of rubbish as I already had a Fibre service active at my home. Anyway, I waited in all day on activation day, and yes, you guessed it no engineer called which really p*ssed me off, so I got on the phone to them and negotiated a compensation type payment, which they assured me would be applied to my account. At the present time I can't say whether this has happened or will happen, as their billing system appears to be similar to the energy bills which is on a 3 monthly basis. Mine is due during October I think. Just remembered, a couple of days after my line was activated, I got 3 further letters dated 3, 4 and 5 August reminding me about the potential fee of 108 if I was not at home when the non existant Openreach engineer came to activate my service - at this point I could do nothing but laugh about it  :D

As for their Fibre service, I don't think I have anything to complain about, as I am now seeing sync and throughput speeds, slightly better than when I first went on Fibre with PlusNet. The first week or so was without Interleaving being applied - I had never had that while with PlusNet - but has now settled down quite nicely as far as I can see. If you are interested (or anyone else is) please take a look at mydslwebstats where you can find my line
stats under user 'toulouse'.

Good luck



toulouse

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Utility Warehouse (via TalkTalk)
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People tell me that I ought to get out more. But in the words of the great Homer J Simpson, "Yeah, but what ya gonna do ?"

phi2008

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Re: Anyone have opinions on SSE fibre broadband?
« Reply #3 on: September 10, 2015, 09:05:15 PM »

After doing a bit more research it looks like I can't migrate to SSE and claim cashback because their web site does not support migration from non-BT lines - the migration would require intervention and therefore mess up the automatic cashback process.

However perhaps this thread may help other people interested in SSE ...  :)
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mrpops2ko

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Re: Anyone have opinions on SSE fibre broadband?
« Reply #4 on: September 11, 2015, 10:37:43 AM »

hey, dont know if you noticed it but I was going to switch over to them at one point. I semi-blogged about it here. http://forum.kitz.co.uk/index.php/topic,15826.0.html

TLDR;
don't switch to them if you use more than 750GB total throughput a month (DL+UL combined) - else you are going to get disconnected (confirmed by SSE manager I called / daisy group AUP) - how they can advertise it as unlimited is beyond me.
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