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Author Topic: Anyone here having problems on TalkTalk?  (Read 10687 times)

GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #30 on: May 26, 2015, 05:09:46 PM »

Have your issues been resolved then, bk?
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burakkucat

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Re: Anyone here having problems on TalkTalk?
« Reply #31 on: May 26, 2015, 05:16:56 PM »

Have your issues been resolved then, bk?

No, it still "comes and goes". But knowing that our CP is a bargain-basement entity, I just have occasional bouts of Cat Cursing (and thus wake the spiders who co-reside with me in The Cattery)!  ;)
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GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #32 on: May 26, 2015, 05:22:33 PM »

Ours is so useless that I'm using my phone tethered to my computer now. Shame the rest of the family can't do the same.

A query has been raised in the TalkTalk Community, regarding the very poor performance of our service.
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boost

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Re: Anyone here having problems on TalkTalk?
« Reply #33 on: May 26, 2015, 06:58:55 PM »

If it is MTU related, then dropping your LAN MTU down may help. I've no idea what might be an appropriate value but 1400 may be a good starting point and then dropping it down another 50 each time you get the issue.

If you were so inclined, you might even use a packet sniffer to see if you're retransmitting lots of stuff to try and figure out the optimium MTU. I would expect it to be temporary, though, at least until someone figures out which bits of the network they broke and sorts it out.

Might also be something entirely unrelated!
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broadstairs

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Re: Anyone here having problems on TalkTalk?
« Reply #34 on: May 26, 2015, 07:31:57 PM »

The TalkTalk Members' Forum is what I would use . . . if I could be bothered!  :D

I already have opened a thread on there however other people keep posting to it so it gets further away from a rep looking at it, and I can no longer lock my threads!

Stuart
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ISP:Vodafone Router:Vodafone Wi-Fi hub FTTP

jid

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Re: Anyone here having problems on TalkTalk?
« Reply #35 on: May 26, 2015, 10:50:05 PM »

Calling TalkTalk - I'd rather not thanks.

I found the forums get no response these days, I prefer calling them now. A fault on the forum takes months to resolve with everyone else posting on your thread, pushing you back the queue as broadstairs says.

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Kind Regards
Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #36 on: May 26, 2015, 10:51:31 PM »

A lot of the OCE replies seem to be telling people to call - but I don't want to call as the phone support is useless! :(
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jid

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Re: Anyone here having problems on TalkTalk?
« Reply #37 on: May 26, 2015, 10:52:13 PM »

A lot of the OCE replies seem to be telling people to call - but I don't want to call as the phone support is useless! :(

Yes Twitter support also now have you call, and the live chat is almost pointless.
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Kind Regards
Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #38 on: May 27, 2015, 12:20:47 AM »

I don't even get the option to chat anymore :(

Luckily you can always contact the Chief Executive if, things aren't going your way ;)
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GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #39 on: May 27, 2015, 11:25:33 AM »

Looks like it was my TP-LINK WDR3600 router issue causing my problems. I've downgraded the firmware and everything is working well once again :)
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GigabitEthernet

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Re: Anyone here having problems on TalkTalk?
« Reply #40 on: May 27, 2015, 03:47:21 PM »

I think we might have a fault.

Upstream SNR has dropped from 6 to 3.8dB at the same sync speed but surely it shouldn't drop this much during the day?

Code: [Select]
# xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 10403 Kbps, Downstream rate = 54212 Kbps
Bearer: 0, Upstream rate = 10869 Kbps, Downstream rate = 47465 Kbps

Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.8 3.8
Attn(dB): 23.1 0.0
Pwr(dBm): 11.9 5.2
VDSL2 framing
Bearer 0
MSGc: 18 26
B: 51 241
M: 1 1
T: 64 55
R: 12 12
S: 0.0349 0.7080
L: 14688 2870
D: 929 1
I: 64 127
N: 64 254
Counters
Bearer 0
OHF: 47326557 547755
OHFErr: 392 295
RS: 3525550795 1767278
RSCorr: 4412088 4391
RSUnCorr: 14761 0

Bearer 0
HEC: 3424 0
OCD: 102 0
LCD: 102 0
Total Cells: 1083764682 0
Data Cells: 143865658 0
Drop Cells: 0
Bit Errors: 0 0

ES: 118 225
SES: 0 17
UAS: 25 25
AS: 105997

Bearer 0
INP: 3.00 0.00
INPRein: 0.00 0.00
delay: 8 0
PER: 2.23 9.77
OR: 85.72 26.19
AgR: 47550.25 10895.07

Bitswap: 75144/75151 640/644

Total time = 1 days 5 hours 27 min 2 sec
FEC: 4412088 4391
CRC: 392 295
ES: 118 225
SES: 0 17
UAS: 25 25
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 15 minutes time = 12 min 2 sec
FEC: 117206 2
CRC: 3 1
ES: 1 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 115784 24
CRC: 0 9
ES: 0 9
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 5 hours 27 min 2 sec
FEC: 1022385 59
CRC: 40 80
ES: 14 76
SES: 0 6
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 3389703 4332
CRC: 352 215
ES: 104 149
SES: 0 11
UAS: 25 25
LOS: 0 0
LOF: 0 0
LOM: 0 0
Since Link time = 1 days 5 hours 26 min 35 sec
FEC: 4412088 4391
CRC: 392 295
ES: 118 225
SES: 0 17
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
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jid

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Re: Anyone here having problems on TalkTalk?
« Reply #41 on: May 27, 2015, 04:00:48 PM »

What would be good is to get some stats monitoring set up to monitor that upstream snr. Its not normal per se, but currently it's not doing anything for a fault to raised.

Its not creating too much of a fuss for ES counts, so I'd say monitoring it would be a good idea.

It could explain your low upload speed. Which if you did resync now would drop further due to the Snr margin.
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Kind Regards
Jamie

BT FTTP - 75meg | Sky Q |  Bridgend Weather

bigtimecube

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Re: Anyone here having problems on TalkTalk?
« Reply #42 on: June 22, 2015, 11:45:45 PM »

I have issues also. On TalkTalk Fibre here.

The downspeed throughput went down from 40Mb to 11Mb for around an hour until I forced a new connection which seemed to fix things. Ping seems a bit higher than normal. Some websites are taking a bit of time to load (thinkbroadband being one).
until I forced a new connection which seemed to fix things.

May i ask how you did that  :-\
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