Sadly we are not their direct customers, they probably have provided information to the CP's. But the CP's are witholding the information either due to NDA or their own doing.
I agree with you its wrong but this is the situation we have now with the current market structure.
It's not wrong at all. Virgin Media don't give updates on all their trials to the customer base either.
It's none of your, or my, business what Openreach are doing with regards to G.inp. If our services are working as contracted we've no recourse.
Should Virgin Media be notifying customers when they test new CMTS, channel plans, modulation schemes, bonding groups, etc?
I could happily tell the people in this local area how many upstream and downstream channels are in use, the equipment that sources those downstream channels and receives those upstream channels, when the architecture is planned to go full CCAP, the local network frequency ranges, subsplit, and how many homes passed per node the network was built with.
Do normal customers have a 'right' to know this? Does it matter as long as they are receiving the service as advertised?
in my line of business if I started running experimental configurations on my customer's services without even telling them I would be in a lot of bother. That is just not how you treat customers paying your wages. It seems people with ties to the uk broadband sector have a shocking attitude to this issue, they seem to think because the whole industry is doing it then it must be ok.
Also I have read the t&c of a few isp's and yes they dont permit what is happening here, there is no mention of running speculative experimental services without informing the customer, they are also sold as best effort which in turn makes split services such as g.inp for some and not for others also questionable.
If you are right, then you need to explain why is it not ok for openreach to not tell the CP's?
I will give you a clear example.
Customers pays for 'up to 76mbit' broadband, sold on a best effort basis. They are given an speed estimate when they order.
Technologies such as g.inp can improve the speed by removing the need for performance reduction modes such as interleaving and banding, as a result g.inp has a direct impact on the best effort of providing up to speeds. This would only be irrelevant to a customer who is in one of two situations.
They are on fast path 'and' not getting enough errors to impact performance.
They are syncing at max sync speed 'and' not getting enough errors to impact performance.
Now the isp could argue g.inp is not a commercial rollout and is a trial and as such isnt included in best efforts, but then they fail in that they have not informed the customer they on experimental technology.
If I had this mindset you are suggesting, then I could sell a upto 30mbit service, provided by bonding 2 adsl lines, and it wouldnt matter I dont disclose this because apparently the technology used isnt relevant.
--edit--
Someone has just now kindly confirmed there is no openreach enforced NDA, meaning this is a CP decision to keep it quiet.