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Author Topic: BT Internets - is it just me or...  (Read 16481 times)

kitz

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Re: BT Internets - is it just me or...
« Reply #15 on: April 04, 2015, 11:59:51 PM »

Quote
I fear we will see the same issues with eci cab and bcm modem combo.  if yes there will be some VERY unhappy peeps on eci cabs,

Ive seen mention of this before.   atm though Im not too sure that its a cross compatibility issue between chipsets.   All modems should be singing from the same hymn sheet.  ie ITU specifications.   

The modem manufacturers have to ensure that they meet ITU G.998.4 before they can state on the box..  so therefore something else is going on.

I could be wrong, but my first suspicion would be that BT have put some sort of botch in place.  AFAIK the ECI's were never certified as g.inp compatible yet the HG612's being BCM's would have already had PhyR technology and just needed a fairly simple f/w update.  I suspect they are checking if the modem is compatible... and if its not then failing over to their botch up....  which doesnt seem to be working too well at all... and nothing like anticipated.

I don't care what certain people over in another forum may say..  but theres a reason why there are ITU standards... and I dont think its right that some users suddenly find themselves losing up to 10ms of latency and up to 10Mbps of speed loss.   That is a degradation of service through no fault of the EU. 

This certainly wasnt anticipated and no-one knew (other than Andy!).  So why werent the ISP's warned...  why weren't the Openreach engineers warned.   How many EU's are now chasing their ISPs, and how many OR engineers visits are going to be called on.   
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Chrysalis

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Re: BT Internets - is it just me or...
« Reply #16 on: April 05, 2015, 11:32:27 AM »

kitz you could be right, as my theory was only speculation anyway.

We will finally know when ECI rollout gets under way.

Another reason I speculated is that the HH5A seems to have the same issues, which is a different device to the ECI modem and surely BT would have released that device to conform to their own standards.  Is there a 3rd lantiq type device with feedback from users?
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kitz

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Re: BT Internets - is it just me or...
« Reply #17 on: April 05, 2015, 12:21:43 PM »

Quote
which is a different device to the ECI modem and surely BT would have released that device to conform to their own standards.

Indeed you would think so.   :no:  It was me who first speculated  if the ECI modems were having issues then I wonder what will happen with the HH5A and the TPlink TD-W9980 as they contained the same Lantiq chipset.  The next day Bob Pullen reported a problem with his HH5 and after asking him which version he had he confirmed it was indeed a HH5A (Previously some people werent aware that there are two different HH5's).   I waiting to see what happens when he gets a HH5B.  There seem to be a growing number of people reporting issues, but Im unclear if its all ECI's or model dependant or just some which havent updated properly.

Ive been away for short break and still need to read the FTTC section here.  I had internet access at the hotel but it was so slow and Im not much good at (dont like) reading on my phone, so I need to catch up on whats happened over the past few days.
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Dray

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Re: BT Internets - is it just me or...
« Reply #18 on: April 05, 2015, 12:54:53 PM »

The HH5B gives max speed on the same Huawei cabinet that limits the HH5A ;)
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NewtronStar

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Re: BT Internets - is it just me or...
« Reply #19 on: April 05, 2015, 05:10:13 PM »

I could test this HH5A as a modem on this huawei cabinet the software version on the HH5A is BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 03/03/15 the only thing is i'll not be able to see much stats when i switch from the HG612 to HH5A  :(
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boost

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Re: BT Internets - is it just me or...
« Reply #20 on: April 05, 2015, 05:54:19 PM »

That's a pretty recent update? I left the BH5a on for a few days and it kept reporting 'last update unknown'
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NewtronStar

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Re: BT Internets - is it just me or...
« Reply #21 on: April 05, 2015, 06:04:47 PM »

That's a pretty recent update? I left the BH5a on for a few days and it kept reporting 'last update unknown'

Thats very odd it only took this HH5A 24h to get the new software update from 1st power on of the unit.
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kitz

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Re: BT Internets - is it just me or...
« Reply #22 on: April 05, 2015, 10:45:19 PM »

So it would appear that for some reason some of them arent updating how they should?
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Dray

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Re: BT Internets - is it just me or...
« Reply #23 on: April 05, 2015, 11:00:55 PM »

That one is updated with the latest firmware but it doesn't support G.Inp.

Some don't update if they are on really early firmware.
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NewtronStar

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Re: BT Internets - is it just me or...
« Reply #24 on: April 05, 2015, 11:01:33 PM »

Well the HH5A is now the VDSL2 modem downstream and upstream no change apart from the the normal hourly SNRM fluctuations and have run a tracert to bbc.co.uk and it's about 5ms more this could be down to congestion as it's 22:56pm though there seems to be one less time out hop 11.

EDIT: the upstream connection sync seems to be 1500 kbps lower.

Code: [Select]
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2    18 ms    17 ms    17 ms  217.32.142.106
  3    17 ms    17 ms    17 ms  217.32.142.158
  4    24 ms    24 ms    24 ms  212.140.206.2
  5    23 ms    23 ms    24 ms  31.55.165.53
  6    24 ms    23 ms    24 ms  31.55.165.107
  7    22 ms    23 ms    23 ms  acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.250.86]
  8    35 ms    31 ms    31 ms  core2-te0-13-0-15.ilford.ukcore.bt.net [109.159.250.36]
  9    30 ms    30 ms    31 ms  core2-pos9-0.bletchley.ukcore.bt.net [194.72.31.141]
 10    30 ms    29 ms    29 ms  194.74.65.42
 11     *        *        *     Request timed out.
 12    31 ms    31 ms    31 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 13    31 ms    32 ms    32 ms  132.185.255.165
 14    31 ms    31 ms    30 ms  fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.

« Last Edit: April 05, 2015, 11:12:15 PM by NewtronStar »
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boost

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Re: BT Internets - is it just me or...
« Reply #25 on: April 05, 2015, 11:13:03 PM »

What 'HG' is present in your BT username?

For the lols, have you tried authenticating with the green-light [at] service.btclick.com username? No password. See if it drastically changes your routing. It does here, for the better.
I'd be interested to see a tracert to bbc.co.uk on that username if you're able to :)
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NewtronStar

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Re: BT Internets - is it just me or...
« Reply #26 on: April 05, 2015, 11:18:01 PM »

What 'HG' is present in your BT username?

For the lols, have you tried authenticating with the green-light [at] service.btclick.com username? No password. See if it drastically changes your routing. It does here, for the better.
I'd be interested to see a tracert to bbc.co.uk on that username if you're able to :)

Sorry I don't understand what your talking about could you be more specific and walk me though it ?
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Dray

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Re: BT Internets - is it just me or...
« Reply #27 on: April 05, 2015, 11:24:53 PM »

He's talking about a BT Business connection not a BT Residential connection.
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NewtronStar

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Re: BT Internets - is it just me or...
« Reply #28 on: April 05, 2015, 11:31:50 PM »

He's talking about a BT Business connection not a BT Residential connection.

Thankyou very much, well thats my testing done and the connection should have been up for 30mins and now to power down the HH5A and wait another 30mins before I power up the HG612 :)
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boost

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Re: BT Internets - is it just me or...
« Reply #29 on: April 05, 2015, 11:55:06 PM »

Ah, you don't have that? Doh! Well, anyone else on BT business then? :)


This is what was reported at install:

3. Firmware version:   Software version 4.7.5.1.83.8.198 (Type A) Last updated Unknown

I just checked and we now have:

3. Firmware version:   Software version 4.7.5.1.83.8.200 (Type A) Last updated 01/04/15

So it did finally update although this appears to be a few revisions behind your HH5a.
Not that it makes any difference to me now with the HG attached.

HG was updated to latest a few weeks ago when my PN connection went tits. It shows:


Product type   EchoLife HG612 
Hardware version   VER.B
Software version   V100R001C01B030SP08
Firmware version   A2pv6C038m.d24j
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