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[jid]

Strange one this evening. Was watching tv and on the web when all of a sudden everything went.

Checked the modem, no sync (No Signal) showing on the HG612 gui.

Was speaking to a friend at the time on the same exchange, different cab and he said his had done the same. Live about 10 mins from me.

Seems a coincidence the cabs both lost sync, possible the G.INP upgrade being rolled out  Either way, lasted about 5 mins. No outages reported by TalkTalk, and I doubt they'd be responsible for no sync?

[kitz]

Possible... or with it being both cabs at the same time perhaps something on the backhaul/OLT.  As you correctly say, it cant have been TT to cause a loss of sync.

[jid]

Possible... or with it being both cabs at the same time perhaps something on the backhaul/OLT.  As you correctly say, it cant have been TT to cause a loss of sync.

A friend round the corner on a different cab just text me saying did I lose sync. Seems something peculiar going on. Only time will tell if G. InP appears

[AArdvark]

Plusnet have announced a loss of some connections in Wales.
May be connected to the event or its recovery.

Investigations are on-going.

Service: Broadband
Posted: Tue, Mar 17 2015 at 18:17:02
Subject: Connectivity Issues : Wales Area

We're currently aware of a problem resulting in customers being unable to connect to the internet in Wales

This is impacting customers who are attempting to establish new connections and those who have recently disconnected and are now unable to reconnect.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're investigating the cause and will provide another update later this evening.

The dialling codes affected are listed below

Dialling Codes Affected:   

01285   01291   01386   01432   01437
01443   01495   01497   01531   01568
01584   01600   01633   01663   01685
01686   01865   01873   01874   01885
01905   01981   01982   01989   

[jid]

Plusnet have announced a loss of some connections in Wales.
May be connected to the event or its recovery.

Investigations are on-going.

Service: Broadband
Posted: Tue, Mar 17 2015 at 18:17:02
Subject: Connectivity Issues : Wales Area

We're currently aware of a problem resulting in customers being unable to connect to the internet in Wales

This is impacting customers who are attempting to establish new connections and those who have recently disconnected and are now unable to reconnect.

If you're currently connected you should be able to continue using your broadband connection as normal.

We're investigating the cause and will provide another update later this evening.

The dialling codes affected are listed below

Dialling Codes Affected:   

01285   01291   01386   01432   01437
01443   01495   01497   01531   01568
01584   01600   01633   01663   01685
01686   01865   01873   01874   01885
01905   01981   01982   01989   

Not in the affected area codes and not with Plusnet, seems a separate issue perhaps 

[AArdvark]

I was refering to a possible bigger event or its recovery process that had affected both TT & Plusnet.

Sorry if not clear, late night and fingers that don't work.

[burakkucat]

... or with it being both cabs at the same time perhaps something on the backhaul/OLT.

I can't see how anything on the backhaul or OLT could affect the synchronisation of a DSLAM/MSAN with a CPE.    For example, Big Barry could have dug through some ducting which carries the fibre optic cables from the head-end to the various cabinet DSLAMs/MSANs. The service would obviously stop but all DSLAMs/MSANs and CPEs would still be in synchronism.

[ip75]

How about a short power cut, affecting only the supply to the cabinets and not to your houses?

[kitzuser87430]

power cut,

All FTTC cabs have battery backup.

Ian

[ip75]

Ah, of course.

[jid]

power cut,

All FTTC cabs have battery backup.

Ian

Plus, this affecting numerous cabinets over a 5 mile or so radius. I would highly bet a G.INP rollout. Only time will tell.

[burakkucat]

. . . this affecting numerous cabinets over a 5 mile or so radius. I would highly bet a G.INP rollout. Only time will tell.

b*cat nods. 

It seems as if a control signal was sent out to the group of DSLAMs/MSANs which initiated a synchronisation drop at the beginning of some process. Once that process had concluded, another control signal initiated the resynchronisation of the DSLAMs/MSANs and CPEs.

[jid]

. . . this affecting numerous cabinets over a 5 mile or so radius. I would highly bet a G.INP rollout. Only time will tell.

b*cat nods. 

It seems as if a control signal was sent out to the group of DSLAMs/MSANs which initiated a synchronisation drop at the beginning of some process. Once that process had concluded, another control signal initiated the resynchronisation of the DSLAMs/MSANs and CPEs.

Think you're right Mr B*cat there was downtime for exactly 10 minutes, so its seems a planned thing.

Sent from my Nexus 6 using Tapatalk

[kitz]

Ive just had a weird outage @ 00:00:37 according to my logs it just says LCP Down. Reason:0 lower down

Came back up at  00:50:27 VDSL link up.
Not sure what (if) other cabs were affected but seems strange to happen bang on midnight.  50 mins is a long time for a software upgrade though. 

[AArdvark]

I bet you have been G.INP'd 

Can your line get any better ? 

Just jealous as my line has dropped even with G.INP.