Thanks WWWombat, your description in that thread sounds pretty similar to what I'm seeing. I think the first step for me to track this down is to connect directly to the master socket, which is inconveniently located in the loft. Normally, the modem is connected via a run of CAT5 from the data extension sockets on the back of the VDSL faceplate - I certainly need to rule this part of the circuit out first.