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Author Topic: Any squirrels about ?  (Read 5922 times)

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Re: Any squirrels about ?
« Reply #15 on: February 26, 2015, 01:28:09 PM »

Its probably not what you want to hear but assuming its private housing (as opposed to housing association/council/etc) then the degraded broadband will have an adverse effect on the property's value.

If you are 100% sure its TW at fault then they are liable for that potential drop in value. If its multiple properties then that will add up very quickly & will get the beancounters' attention (this is the only thing that matters with water companies). You need to demonstrate that the cost of replacing the pump is less than the cost of paying compo/defending the claim(s).

I know a guy down south who cut through a BT cable while laying a driveway - he did the right thing & got Openreach to fix it but for whatever reason it had a very bad effect on sync speeds (<40% of what they were). Things went back & forth between the EU/Openreach/builder for a while but the upshot of this was that the EU had to live with the reduced speeds. EU wasn't best pleased about this & got some valuations from estate agents based on before/after speeds & it turned out that the house had lost about £7k in value. You can't claim £7k on the small claims track though so he claimed for £5k - builder passed it onto insurers & they settled the claim.

It would be very much a last resort but as I've found with Severn Trent (unrelated matter) its often the only way to get privatised utility companies to do what they should within a reasonable timescale.
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