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[Hitman]

Hi,

OR network engineer turned up today to investigate my fault (battery fault) on the line and inspected all the ground joints/inspection boxes, he said he'd found water in the third cover from my house and he had fixed the line which was now all clear, this was said to my missus whilst I was at work.

Question I ask is how long does it usually take for broadband to recover (after large interleaving on the line) after a line fix as currently (just got in) it's exactly the same???

Thanks,


This is a continuation from a thread I posted here which contains the original fault graphs/info...

http://forum.kitz.co.uk/index.php?topic=15029.0

[burakkucat]

The best course of action would be to speak to your ISP and, once the Openreach engineering notes have been made available to them, request that they now ask for Openreach for the DLM to be reset on your line.

I suspect it has not been done because the engineer who attended earlier today was an underground network (PSTN) specialist and not a broadband trained or multi-skilled technician (such as our Black Sheep).

[Hitman]

Thanks BK, yes I thought a reset should be on the cards now it's been fixed, I'll call BT (my ISP) now.

Thanks again!

EDIT: BT operator (india), said I have to wait 2-3 days for the line to stabilise but I should get a call from high level management (as the fault had been escalate to them) in the next day, so I can ask them about the reset.

[Mark07]

I had the same problem when OR were doing something with the box at my DP (pole) tonnes of reconnects which DLM punished me for and he never reset it when he left, Plusnet won't request openreach do a remote one either 

[Black Sheep]

Unless the engineer is A) Working on an ISP-raised task specifically for your circuit, and B) Is a ADSL/VDSL trained engineer ...... then they won't reset your line.

We intervene in the network all the time, repairing wet joints, performing plant uplift, installing new lines, repairing existing ones ............... add to the mix that a lot of the time the routing details are incorrect, then there may be a time when your circuit will be disconnected and you will be left at the behest of the auto-DLM.

It's just how it is I'm afraid. Bear in mind 99% of folk are happy with that situation, it's just individuals who scrutinise their stats in-depth that realise they've been affected by DLM.   

[Hitman]

Thanks Guy's!

@ BlackSheep,

I've been reading up some on this reset thing and generally Ppl are saying resets can only happen on the older ADSL, on Fibre (ADSL2) there is no option to do a reset, is this correct?

If true then we are left with our BB speed staying at a low level left behind by the fault/s, now way around this?

My isp being BT and who arranged OR engineers to fix the fault and putting me upto a higher level BT fault dept, can I not ask for something to be done, can they do anything, as posted earlier by BK I should request a DLM reset for my line?

Thanks.

[Black Sheep]

In laymans terms .....'Copper Broadband' (ADSL, ADSL1, ADSL2, ADSL2+) sees the ISP's control the DLM as it is their own equipment providing the DSL service, with some ISP's completely disabling said beast.

'Fibre to the Cab Broadband' (VDSL1, VDSL2), is owned completely by BT Openreach, and as such the ISP has to request a reset from them, or if a fault has been raised, then the engineer can perform this same function.

[Hitman]

Thanks BS,

yes I had a fault on the line which a BT (PSTN) Engineer found the joint in water causing a battery fault/short and fixed it , so i'm good to request a reset of said DLM now as it looks like the eng has not done it.

[Black Sheep]

As (I think) has been mooted before ....... a PSTN fault would not warrant the engineer to perform a reset. Only on a xDSL fault would this be done.
But, to answer your question ...... yes, I would heartily request a reset asap quoting previously repaired PSTN fault. 

[Hitman]

Thing is I reported my broadband as being at fault, yet they sent a PSTN eng?

[burakkucat]

Yes and you had a broadband engineer initially attend. He determined the problem to be in a waterlogged part of the underground network and so an underground trained engineer was then requested. Engineer number two then fixed the fault but being a telephony network specialist, a broadband DLM reset (circuit recalc) was not performed, being outside of his normal sphere of work.

[Black Sheep]

Exactly as said ^^^^^^^ . 

[Hitman]

Thanks Guy's 

Nuts how many different engineers only deal with certain parts, does makes things more complicated/time consuming going back and forth

[NewtronStar]

Thanks Guy's 

Nuts how many different engineers only deal with certain parts, does makes things more complicated/time consuming going back and forth

To cut a long story short Hitman you would require another visit by an OR engineer to your premises to find (or not find a fault grey area) to initiate a DLM reset on your line.

[burakkucat]

Nuts how many different engineers only deal with certain parts, does makes things more complicated/time consuming going back and forth

I agree, it does seem to be a convoluted process. 

Try thinking about it using a medical analogy. You go into hospital for brain surgery. The only surgeon currently available specialises in orthopaedics. Does the orthopaedologist operate on your brain?