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[burakkucat]

Ooh, that's a nasty SNRM graph. 

Battery contact fault . . . yes, that makes sense.

It is an underground (network) engineer whose services will be required.

[Hitman]

Thanks BK,

Bt online fault progress now stuck at "date closed -open", no idea when the next engineer will arrive the last info said will be fixed by 1pm today, so here's waiting

Not fussed when, just hope it gets fixed properly this time...

[NewtronStar]

Thanks BK,

Bt online fault progress now stuck at "date closed -open", no idea when the next engineer will arrive the last info said will be fixed by 1pm today, so here's waiting

Not fussed when, just hope it gets fixed properly this time...

I would not be to worried what you see in the progress fault as i have one date closed -open  case from the 4th of feb and have had an engineer visit my premises last fri 13th so take it with a pinch of salt

You would be better getting on the phone to 0800 111 4567 and asking the ISP for updates into the progress if you have a spare 30 minutes 

[Hitman]

Ah ha, yes that's what I did today and BT contacted openreach straight away and called me back to say OR are installing a new cable but unknown when, BT then escalated it to the next level and said they will chase daily giving me updates.

Thanks NS.