Can you talk us through what actually happened, NS ?? We're not supposed to 'just do resets' without first finding a fault. I have my own thoughts on that, but I like to think I do as good a job as I can ? 
He must have at the very least carried out a PQT, as this is mandatory on any kind of BB fault, be it ADSL or VDSL.
BS didnt you say you have done resets before starting the job to stop it affecting test results?If newt had a reset it didnt last long.
Yes I did.
The problem with having an engineering workforce our size (circa 20k), the protocols fed down from above have to applied in generic terms. They have to take into account every engineer ..... and as we all know, that is quite a spectrum.
Hence the,
'Do not perform a DLM reset unless you have found a fault', briefing.
My own personal view of why this was introduced, is because certain engineers were performing a reset before attending site, and 'voila', when he ran his tests in front of the EU ..... a perfect working circuit !! As we all know, days later the EU would be re-reporting the circuit and the 'stats' were revealing the true picture.
However, I like to think I have half-a-brain and as the engineer attending site I make my own decision as to whether or not I perform a reset before I attend site, based upon 28-day retrospective vision of the circuits performance (using our WHOOSH tool), along with local knowledge of the network etc.
The problem with not re-setting the circuit is, it can mask what is really happening by way of CRC's, ES, FEC, speed, stability .... and to the untrained eye a heavily stabilised circuit can
appear to be working just fine.
Coupled with the fact that most engineers will only at a push use WHOOSH 'Summary' data, rather than delve into individual parameters (SNR, Attenuation, Loss-of-link and so on), the same heavily stabilised circuit will again
appear to be working just dandy.
The 'Summary' screen shows every hour of the day over a 28-day period, and depicts the ILQ (Indicated Line Quality) for that hour by various colours ...... from green (good) to red (bad). The heavily stabilised circuit will be a sea of green, and again to the untrained eye, will give the impression of a great circuit.
At this point I hasten to add, our WHOOSH training courses are woefully, and I mean
woefully inadequate !! You guys know how difficult it is interpreting graphical data .....
We get a couple of hours tuition from someone who has probably never used it in anger, and has a set format to how it's rolled out. It's only by 'Playing with it' (oo-er missus) that I've got to grips with it to a fashion.
So, long story short ...... I (and I suspect other similar engineers), will perform a rest before attending site. I have never been pulled up for this, and I welcome the higher echelon to prove what I am doing is incorrect.
Back to NS's problem though ....... I'm still struggling with the fact that the engineers JDSU wouldn't work at the extension socket, but would at the master socket ?? It would imply that due to the sensitive nature of our JDSU's that this
may be the problem with NS's circuit ??
