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[Black Sheep]

Alas, our DSL engineer training package is 'not fit for purpose', and I'm understating it at that !! So it would be no surprise to hear the engineer may have been unawares of what it is, and who has control over it ?? Political, I'm afraid, and nothing that can be done about it. 

Look forward to seeing some more input, once you can harvest your circuits stats. There are folk on here that Hogwarts Wizards would be impressed with, in relation to their knowledge of all things DSL. Every day's a school day, as they say. 

[Tekno]

Alas, our DSL engineer training package is 'not fit for purpose', and I'm understating it at that !! So it would be no surprise to hear the engineer may have been unawares of what it is, and who has control over it ?? Political, I'm afraid, and nothing that can be done about it. 

Look forward to seeing some more input, once you can harvest your circuits stats. There are folk on here that Hogwarts Wizards would be impressed with, in relation to their knowledge of all things DSL. Every day's a school day, as they say. 

lol well i'm glad people are honest about it at least it makes me understand why. Yeah can't wait to get it tomorrow hopefully and get those stats although i'm clueless until i learn more about them, deffo plenty of hogwart wizards on here that can help 

TalkTalk just said it was a specialist fault investigator coming out who would work from the exchange first then back to my property. When he arrived i asked him if he a specialist fault investigator who TalkTalk said are the highest level investigator and he said no. Hopefully get a better understanding with whats going on from tomorrow onwards. Will keep updating once i hear from CEO to 

[Black Sheep]

There are only TWO types of engineering visit ......

1) Broadband Boost - only BT Retail seem to have bought into this.
2) SFI - This really is a glorified title and expectations of a professor from the future arriving at your door, are soon short-lived.

Again, it's political, but I hope you do get an engineer who has been 'on the spanners' for some time, and especially DSL faulting ?? It is a lottery I'm afraid, and if you don't get a successful conclusion on the first visit then persevere and keep requesting engineering visits until you do get someone conversant in the ways of DSL and our Network.

Although it seems it, I'm not trying to put you off here, just giving some awareness. Hopefully he will listen to you tell him the line is audibly noisy, and have the wisdom to perform a TDR test, and not just the pre-requisite 'PQT' and 'Eclipse' tests that can miss a miniscule HR ??
 

[Tekno]

There are only TWO types of engineering visit ......

1) Broadband Boost - only BT Retail seem to have bought into this.
2) SFI - This really is a glorified title and expectations of a professor from the future arriving at your door, are soon short-lived.

Again, it's political, but I hope you do get an engineer who has been 'on the spanners' for some time, and especially DSL faulting ?? It is a lottery I'm afraid, and if you don't get a successful conclusion on the first visit then persevere and keep requesting engineering visits until you do get someone conversant in the ways of DSL and our Network.

Although it seems it, I'm not trying to put you off here, just giving some awareness. Hopefully he will listen to you tell him the line is audibly noisy, and have the wisdom to perform a TDR test, and not just the pre-requisite 'PQT' and 'Eclipse' tests that can miss a miniscule HR ??

ha your a funny guy 

I had about 8 BT OR engineers out last year, it was only when i reconnected my services with TalkTalk one BT OR engineer said your line was loose, took over 12 months to find that fault 

I will still persist but atm seems more like talktalk own network but will do what i can especially now a CEO Manager is taking on my case again lol.

I'm not put off by your advice it's of great help in fact and gives me more info to throw at talktalk and BT OR 

Cheers

[NewtronStar]

I had about 8 BT OR engineers out last year,

Eight visits in one year by Openreach to your premises no wonder it's hard to arrange an OR visit there all at your house what the heck are you feeding the engineers 

[Tekno]

I had about 8 BT OR engineers out last year,

Eight visits in one year by Openreach to your premises no wonder it's hard to arrange an OR visit there all at your house what the heck are you feeding the engineers 

Ha i know living in a city you'd think it would be better.

They get offered a cuppa but they always decline  ...if another needs to attend I shall stick some voddy in their tea  might get more sorted then ... i shall start seducing them with magic powers if it means getting something done

[jid]

Hi Jamie,

just updated my replied post above about a question to changing ethernet ip address on mac for unlocking, if you could if you have some spare time later or something maybe you can help. Apart from that everything seems to be easy enough.

I dealt with CEO Manager last year, no doubt they may even remember me to be fair, i sure will post back as i won't let it go this time.

Cheers
Paul

Hi Paul,

I see you've had a reply there, but any problems, drop a message on either thread tomorrow and one us will pick it up, although should be easy peasy to unlock if you have the right instructions.

As you're on Fibre Medium, either modem will perform at best, but depending on your cab manufacturer, Huawei or ECI, then the unlocked modem will be in your favour, to find out what cab you have if you don't know. If you then upgrade to Large (76meg) then the modems are best matched up with the cabinet manufacturers.

Reading through the thread seems you've had quite the runaround from TalkTalk (haven't we all  ). This congestion I first noticed before Christmas, and back then I rang up, got a request to send out a "Brightsparks" engineer and declined. I'm trying to get some sort of resolution on the Forum (but that's getting slower), so at the moment I'm using my own "workaround" of changing the IP addresses - so far, so good  Unfortunately still masks the underlying problem, but gets me my bandwidth back at peak times.

Jamie

[jid]

Great result, and many thanks to jid (Jamie) for pointing out the issue almost immediately.

When I started to read 'Tekno's' post and the bit about 'engineers working at the pole', my heart sank. I was expecting a tirade of OR-bashing, but this is not the case thanks to jid. 

BlackSheep, it seems TalkTalk are blaming Openreach for this one sadly, the Forum staff seem convinced they need to send out engineers for something that blatantly is a network issue on their end and nothing to do with BT/OR etc.

Wasting engineer time in my opinion, they send an SFI out to find there is no fault, and its TalkTalk's network likely to be at fault. I originally thought that the exchange fibre link to TalkTalk was congested, but seems more of a IP limited issue.

[broadstairs]

I'm following this with interest as so far I have not had this issue with TT (yet  ) but then I am on a 92.XX.XX.XX ip address which has been stable for over 50 days. I do want to make some changes which will involve a disconnect so will watch with interest to see what IP I get next time.

Stuart

[Tekno]

Yay my HG612 3B has arrived. Just awaiting Yodel to deliver Windows 8.1 lol. Unfortunately my grandmother has decided to pay a passing visit so will have to wait til this afternoon, would be harsh if i gave her the boot and said I got my modem to unlock instead  ugh 

On a good note it's a brand new one all packed and sealed so should be good from get go. Bought 2 Cat5e ethernet crossover cables and a Cat5e RJ11 to RJ45 DSL cable they got delivered with router so yeah so far so good.

to be continued ... 

[jid]

Just my two pence here, you can do the upgrade using mac, no need for Windows?

Use terminal for your telnet needs

[Tekno]

Just my two pence here, you can do the upgrade using mac, no need for Windows?

Use terminal for your telnet needs

I'm not experienced so much with terminal and not got a clue with Telnet, i was buying windows 8.1 anyway but didn't get around to doing it so was a good excuse to do it now. Plus free upgrade to Windows 10

I will however be looking for a guide on telnet commands in yosemite as would like to learn it.

[jid]

Just my two pence here, you can do the upgrade using mac, no need for Windows?

Use terminal for your telnet needs

I'm not experienced so much with terminal and not got a clue with Telnet, i was buying windows 8.1 anyway but didn't get around to doing it so was a good excuse to do it now. Plus free upgrade to Windows 10

Fair enough then, telnet on Windows and Mac are very similar when you get used to them, so its not too steep a learning curve

Good luck with the unlocking, keep us posted! If you need any help, just shout!

Sent from my Nexus 6 using Tapatalk

[Tekno]

WhooHoo 

HG612 Unlocked  8) don't know what i was fussing about easy as pie. Can access modem via wireless can still access my RT-AC68U router as normal to

I am keeping modem in default bridge mode, are there any settings i can or should alter now that could improve things via the modem gui?

Somethings i think i can or should alter are...

1) As i'm on fibre (FTTC), am i rite in thinking i can uncheck them all except VDSL2 ?


2) Advanced > Firewall -: My Asus RT-AC68U router has a built in firewall and i have the osx firewall turned on, i notice the firewall is turned on to standard level on the modem, should i disable the firewall modem?  ie. any benefits as in less resources with it turned off etc.

3) Advanced > QoS -: It's turned on, should i turn it off? my asus rt-ac68u has a QoS feature if i need it although i never have needed to use it.

4) Advanced > SNTP -: "Enable auto synchronization with network time" it's Unchecked, should i check it ?

5) Advanced > CWMP (TRO69) -: think this is disabled, should it be disabled ?

6) Maintenance > Device > Multicast Upgrade -: It's unchecked, is this the option to enable/disable BT agent from updating firmware on box?

7) Maintenance > Log -: IS it worth enabling this or not ?

If i have missed anything out you think i should change etc please do let me know.

Once i've got a reply to these answers i will install Windows 8.1 then see what software everyone else uses to analyse stats etc.

Thank you to everyone, will keep updating asking questions obviously but so far so good everything gone to plan for now.

Just a quick screenshot of stats whilst checking everything out.


However about 20 minutes after i noticed errors on downstream, until i get windows 8.1 installed in a bit etc i've not checked to see what they mean and what software people use in windows for gettings stats etc but as it's download speed problems i'm having and seeing these errors wondering if that already is telling me something? image below


Cheers 

[jid]

The settings on the HG612 leave well alone, as they're already configured for you

It's in bridge mode, so your Asus router will be doing all the routing, firewalling etc.

TR069 will be disabled by default if you unlocked with one of the new Firmwares with GUI. You can re-enable it though, check the thread here and there's instructions.

TR069 is what enables the BTAgent, BT's own software to update the modem firmware, I personally have it switched on for mine, as you will normally not loose telnet access from a remote firmware upgrade. And with the introduction of vectoring soon, and g.inp rolling out, firmware (may) be pushed to these modems. Probably not, but maybe.

The error count in the gui is incredible unreliable tbh, do a quick telnet for an idea on the error count:

Code: [Select]

telnet {modemip}
User admin
Password admin
> sh
xdslcmd info --stats