Hi all,
I'm not sure that this is an FTTC issue - but it sure is stopping me from getting a fibre connection...
We moved back in October, and despite a nice early order, and an apparent DSL check result showing we were connected to the cabinet outside ... we still don't have a fibre connection, though we finally got a voice connection, and eventually sidestepped fibre by putting a temporary ADSL connection in place.
We'll put aside all the earlier problems, and no-shows etc. Right now, the problem is that the survey done as a result of the order created routing records for the wrong cab - cab 21. Unfortunately, the new place already had cabling, and was wired to a different DP, which itself is wired back to cab 20. Instead of a 10m copper run, we now have a 100m copper run.
As a consequence, while the routing records have the wrong PCP identity, the job built to install fibre obviously allocates a port in the wrong DSLAM. When the engineer attends, there is nothing he can do to get the fibre connection working ... so has to leave.
But for some reason, we cannot get the routing records changed. The original engineer, and then the one who managed to get us a working voice connection, both confirmed the connection back to cab 20. Another engineer was sent on the 1st December, with the sole task of checking the connection routing... which he did, and he even gave me a copy of the connection details at MDF, PCP and DP. At the time, I wasn't given the technical term of what he was up to ... but it doesn't half sound like a "pair prove" to me.
An engineer attended last week to finally install the fibre connection, as the first installation attempt since 1st December, but still had the wrong details. He was a Quinn's contractor, and was around for less than 5 minutes once we established that he was indeed told the old cab 21.
Obviously my ISP is getting rather shirty with BTW and BTO by now, and has escalated the matter within BTO. But what he was told today doesn't make sense to me. He was told that the process to adjust the routing records requires a "pair prove" to take place. Further, he was told that the engineer who attended last week did this "pair prove".
This last part confuses me. Could a Quinn's engineer perform a "pair prove"? Could he do that without a tone generator on the line? Could he do that in 5 minutes without access to the house, and without looking like he traced the cable back to the DP?
Confused... just what does a "pair prove" entail?
... oh, and gutted that stuff with G.INP seems to be happening without being able to see it first-hand!