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[tommy45]

Looks like they have really outdone their selves tonight  look at the lag on this 

No congestion on our network, really ?

[kitzuser87430]

Just to add a little more info.

My +net adsl was recently reset and was switched to fastpath at about 5PM



You can see the congestion/delays kick in at 8PM, but, if I was still on interleaving I would not have seen the problem at all.

The following day and again if my ping was <>40 ms the increase would not have been seen.



I think that some people complain too much about broadband problems; what do they expect for a few quid/month.

Ian

[tommy45]

Firstly the connection shown is FTTC 80/20 service and currently is interleaved  The base latency during the peak time was 3 times what it should of been,   congestion will still show the same level of increase  regardless of  interleave /fast path
and I pay a lot more than a few quid per month for it, infact some 2 thirds of what some smaller ISP's charge,
Also they advertise that the cheaper price,doesn't mean a compromise is the service they supply  maybe ASA  should be informed that this is incorrect ?
Oh and as to what i expect  for my money , As  the service i pay for is sold as a always on service, then i expect to be able to use that service when ever i want for what i want, and i expect congestion related issues like this to be resolved in a timely manner  3 mths isn't timely i wouldn't consider 3 weeks to be timely either , Then there is their lack of real support , i submitted a ticket some 8 days ago haven't heard a peep from them , a total joke imo

[c6em]

[tommy45]

well the facts appear to be that some of the other mass market ISP's are not having peak time issues  BT retail customers aren't having these problems neither are TT  and thats saying something ,They really need to stop with their pathetic ads  which amount to lies as the service is clearly compromised because of their race to the bottom  which their networking clearly isn't able to sustain,  and these peak time issues  shouldn't be happening never mind being regarded as acceptable for what you pay  that is BS The service so matter what should be fit for purpose

[Chrysalis]

[kitzuser87430]

[jelv]

http://www.plus.net/support/broadband/speed_guide/broadband_speeds.shtml shows the speeds to be expected for various types of traffic at particular times on the current Unlimited accounts. There is a link to this page from the FAQs on the main sales pages. If they are not meeting that (e.g. speeds are always slower on a Monday evening) then they are guilty of miss-selling!

Perhaps someone needs to contact the ASA.

[Chrysalis]

not to mention congestion can be seen as a form of traffic management which the ASA dont allow on unlimited products.

[boost]

[jelv]

I'm seeing issues on a 20CN Max Premium connection. Here's my error counts from nearly 12 days up time:

Error Seconds (Local/Remote):   73 / -
FEC Errors (Up/Down):   0 / 0
CRC Errors (Up/Down):   51 / 76
HEC Errors (Up/Down):   - / 67

It isn't customer domain and it isn't TP/copper line/metallic path!

[boost]

I'm seeing issues on a 20CN Max Premium connection. Here's my error counts from nearly 12 days up time:

Error Seconds (Local/Remote):   73 / -
FEC Errors (Up/Down):   0 / 0
CRC Errors (Up/Down):   51 / 76
HEC Errors (Up/Down):   - / 67

It isn't customer domain and it isn't TP/copper line/metallic path!

I did have a quick look at this actually but couldn't make head or tail of it at the time. What I did manage to find out, is that Max Premium traffic should be marked as AF31 through the BT (Colossus?) network. Whether PN honour that with a similar marking, I've no idea. Did you mention what exchange you're on? Trace route to BBC yield any info?

[Chrysalis]

boost its agreed there is many parts within BTw where congestion can occur, but its still plusnet's job to investigate those things on behalf of the end user.  Plusnet seem only capable of checking the svlan status, I also dont think its right to mislead customers by telling them there is amber/red svlan's at their exchange but not mentioning the customer's actual svlan is not affected.

Luckily I havent seen congestion for some weeks now, there is a slight increase of latency at peak on my tbb, but by plusnet's standards thats very low and I have no affect on throughput.

[tommy45]

Also One point that i want to make on this which imo points at plusnet or their interconnects with BTWholesale, my point is that is that possibly lots of customers all from different geographic locations around the uk are experiencing the same underlying issues, but differing in severity i say this because it's happening in a simultaneous or near simultaneous manner the collection of plusnet customers  tbb ping graphs demonstrate this  i have some that i have copied to my pc , i can upload to a file host and post here if you want , as all are live in the collection so are continuously recording events, this evidence indicates this is not eu connection specific or down to their equipment inc PC , and as there is a distict lack of similar reports from customers with other isp's who use BTW WBMC in particular  customers of AAISP ,ZEN ,AQUISS ,ect If it was down to a general BTW issue, then all isp's would be affected by it, Again points to plusnet imo
Looks like yet another night of pish poor throughput and lag

 

[jelv]

My VPs have been checked:

Right. There are 8 VPs I can see at your exchange from the report on the 4th Feb.

5 AMBER, 1 GREEN and 2 BLUE.

You're on the GREEN one, so in the date range used to compile the report there was no capacity issues.

I'm going to ask someone more faulty than me to have a look and see what they suggest.

Chris Parr
Plusnet Customer Relations Team